Deskripsi pekerjaan
Dealer EV baru di Denpasar membuka kesempatan bagi profesional yang termotivasi untuk memimpin operasional layanan purna jual sebagai Service Manager. Posisi ini bertanggung jawab penuh dalam memastikan kelancaran operasional bengkel dan pelayanan pelanggan yang optimal. Tugas utama mencakup memimpin operasi harian departemen servis, mengawasi dan membimbing tim service advisor serta teknisi, serta memantau KPI layanan seperti kepuasan pelanggan dan produktivitas bengkel. Anda juga akan menangani eskalasi pelanggan, berkoordinasi dengan departemen suku cadang dan penjualan, serta memastikan kepatuhan terhadap standar merek.
Tanggung jawab: Lead daily operations of the service department, ensuring smooth workflow and timely vehicle service; Supervise and develop the service advisor, technician, and workshop support teams; Monitor and improve service KPIs: customer satisfaction, service lead time, workshop productivity, and revenue; Handle customer escalations professionally and ensure timely resolution; Coordinate with Parts and Sales departments to ensure seamless after-sales support; Ensure all service processes comply with brand standards and local regulations; Monitor inventory, tools, and equipment required for workshop operations; Prepare regular reports on service performance and propose improvements; Provide coaching and performance evaluations to team members; Requirement:.
Kualifikasi: Minimum 5 years of experience in automotive service, with at least 2 years in a managerial/supervisory role; Strong knowledge of EV systems and diagnostics is a plus; Proven leadership and people management skills; Customer-focused with strong communication and problem-solving abilities; Familiar with dealer management systems (DMS) and workshop operations; Ability to work in a fast-paced, dynamic environment; Willing to be placed at Xpeng Dealer Operations.
Tanggung jawab
- Lead daily operations of the service department, ensuring smooth workflow and timely vehicle service
- Supervise and develop the service advisor, technician, and workshop support teams
- Monitor and improve service KPIs: customer satisfaction, service lead time, workshop productivity, and revenue
- Handle customer escalations professionally and ensure timely resolution
- Coordinate with Parts and Sales departments to ensure seamless after-sales support
- Ensure all service processes comply with brand standards and local regulations
- Monitor inventory, tools, and equipment required for workshop operations
- Prepare regular reports on service performance and propose improvements
- Provide coaching and performance evaluations to team members
- Requirement:
Kualifikasi
- Minimum 5 years of experience in automotive service, with at least 2 years in a managerial/supervisory role
- Strong knowledge of EV systems and diagnostics is a plus
- Proven leadership and people management skills
- Customer-focused with strong communication and problem-solving abilities
- Familiar with dealer management systems (DMS) and workshop operations
- Ability to work in a fast-paced, dynamic environment
- Willing to be placed at Xpeng Dealer Operations
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi