Deskripsi pekerjaan
The Service Excellence Coordinator is responsible for improving service quality and parent experience across assigned centers by delivering training, providing hands-on coaching, and supporting the implementation of practical action plans. This role works closely with Center Directors, Progress Advisors (PAs), and Course Consultants (CCs) to ensure consistent and high-quality service execution. Task and Responsibilities: Training & Coaching Deliver training on service standards, parent communication, and service best practices Provide on-the-ground coaching to Center Directors, PAs, and CCs to improve daily service execution Reinforce consistent application of service standards across all assigned centers Service Improvement Execution Observe center operations and identify gaps in service delivery and parent experience Support centers in developing and implementing clear, practical action plans Ensure consistent execution of parent communication journeys Monitoring & Follow-Up Track progress of service improvement action plans at center level Monitor key service metrics (e.g., retention, parent satisfaction, service quality) Highlight risks and areas for improvement proactively Audit & Feedback
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi