Deskripsi pekerjaan
Are you an organized and service-oriented professional with at least 1 year of experience in Customer Service Administration or Sales Administration? Do you enjoy supporting customers, managing administrative tasks, and ensuring smooth business operations? With almost 15 years of experience & its significant impact, Gratyo Indonesia has a headquarter in Jakarta with focus in 12 major cities and beyond across Indonesia. We believe in working with FUN yet serious for success, enabling us to give significant impact to our clients who are mostly Entrepreneurs. Requirements
Tanggung jawab: Dashboard Management : Maintain and update customer service dashboards to ensure accurate operational data and customer records; SLA Monitoring : Monitor Service Level Agreement (SLA) performance, follow up on pending cases, and coordinate with internal teams to ensure timely service delivery; Report & Analysis : Prepare operational reports, analyze customer service performance, and provide insights to support continuous improvement and business decisions.
Benefit: Monthly Variable Bonus: Based on company & individual performance; Quarterly Team Celebration & Annual Rewards Holiday Trip; Annual Bonus: Based on company & individual performance; Medical Allowance; Dental Allowance; BPJS; If you're not just looking for a job but also want to grow together with the company and in life, send your latest CV now, before Aug 20, 2026 !; All CVs will be handled strictly confidentially, and only shortlisted candidates will be contacted; Service Oriented, Good Communication, Negotiation Skills, Customer Experience, Client Relationship, Service Excellence, Complaint Handling, Call Center, CRM Software, Customer Retention, Customer Satisfaction.
Tanggung jawab
- Dashboard Management : Maintain and update customer service dashboards to ensure accurate operational data and customer records
- SLA Monitoring : Monitor Service Level Agreement (SLA) performance, follow up on pending cases, and coordinate with internal teams to ensure timely service delivery
- Report & Analysis : Prepare operational reports, analyze customer service performance, and provide insights to support continuous improvement and business decisions
Benefit
- Monthly Variable Bonus: Based on company & individual performance
- Quarterly Team Celebration & Annual Rewards Holiday Trip
- Annual Bonus: Based on company & individual performance
- Medical Allowance
- Dental Allowance
- BPJS
- If you're not just looking for a job but also want to grow together with the company and in life, send your latest CV now, before Aug 20, 2026 !
- All CVs will be handled strictly confidentially, and only shortlisted candidates will be contacted
- Service Oriented, Good Communication, Negotiation Skills, Customer Experience, Client Relationship, Service Excellence, Complaint Handling, Call Center, CRM Software, Customer Retention, Customer Satisfaction
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 6.000.000 – Rp 6.500.000 per month