Sales Assistant (Korean Speaker)

Regularly update customer demand forecasts. Manage customer orders and enter order information into relevant systems. Arrange shipping bookings and trucking before delivery.

Prepare and issue shipping marks, packing lists, commercial invoices, and other export documents for internal teams and customers. Monitor and follow up on customer payments. Respond to customer and sales team inquiries regarding products, delivery schedules, logistics, and related matters.

Coordinate with relevant departments to resolve after-sales issues, including returns, exchanges, and complaints. Maintain and manage the customer SRM system. Coordinate with Procurement, PMC, Warehouse, Finance, and other departments to ensure customer order fulfillment.

Organize and maintain contracts, quotations, order records, shipping documents, and invoicing materials. Regularly update shipping reports, six-month rolling shipment forecasts, sales revenue confirmation reports, and customer payment records. Operate SAP/CRM and other systems for order management, inventory, customer data, freight reconciliation, customs-related data reconciliation, and freight payment processes.

Perform other tasks assigned by management as required. Strong communication skills. Able to work under pressure with a strong sense of responsibility.