Deskripsi pekerjaan
The Reservation Specialist is responsible for managing villa inquiries, bookings, and payments to ensure a seamless and memorable guest experience. This role requires proficiency in using booking platforms, particularly Hostaway, to manage calendars and availability accurately. The specialist acts as the primary point of contact for prospective guests, providing detailed information about the villa, amenities, and local attractions. They must handle multiple inquiries efficiently, coordinate with the villa management team to fulfill guest requests, and maintain accurate records of all transactions and communications.
Tanggung jawab: Respond promptly to guest inquiries via email, phone, and booking platforms (e.g., Airbnb, Booking.com, direct website); Manage the villa’s booking calendar, ensuring accurate scheduling and availability; Process reservations, payments, and cancellations in accordance with villa policies; Coordinate with the villa management team to ensure guest requirements (e.g., special requests, additional services) are met; Provide detailed information about the villa, its amenities, and local attractions to prospective guests; Maintain accurate records of bookings, guest communications, and payment transactions; Monitor and respond to guest reviews, addressing feedback professionally; Collaborate with marketing efforts to promote the villa and attract bookings; Ensure compliance with local regulations and villa policies.
Kualifikasi: Proven experience in hospitality, customer service, or reservation management (1-2 years preferred); Excellent verbal and written communication skills in English & Bahasa Indonesia; Strong organizational skills and attention to detail; Proficiency with booking platforms, calendar management tools, and basic office software (e.g., Google Suite, Microsoft Office). Hostaway experience is a must; Ability to handle multiple inquiries and prioritize tasks in a fast-paced environment; Friendly, professional demeanour with a customer-first mindset; Knowledge of Bali’s culture, attractions, and tourism industry is a plus; Reliable internet connection and ability to work remotely when needed.
Tanggung jawab
- Respond promptly to guest inquiries via email, phone, and booking platforms (e.g., Airbnb, Booking.com, direct website)
- Manage the villa’s booking calendar, ensuring accurate scheduling and availability
- Process reservations, payments, and cancellations in accordance with villa policies
- Coordinate with the villa management team to ensure guest requirements (e.g., special requests, additional services) are met
- Provide detailed information about the villa, its amenities, and local attractions to prospective guests
- Maintain accurate records of bookings, guest communications, and payment transactions
- Monitor and respond to guest reviews, addressing feedback professionally
- Collaborate with marketing efforts to promote the villa and attract bookings
- Ensure compliance with local regulations and villa policies
Kualifikasi
- Proven experience in hospitality, customer service, or reservation management (1-2 years preferred)
- Excellent verbal and written communication skills in English & Bahasa Indonesia
- Strong organizational skills and attention to detail
- Proficiency with booking platforms, calendar management tools, and basic office software (e.g., Google Suite, Microsoft Office). Hostaway experience is a must
- Ability to handle multiple inquiries and prioritize tasks in a fast-paced environment
- Friendly, professional demeanour with a customer-first mindset
- Knowledge of Bali’s culture, attractions, and tourism industry is a plus
- Reliable internet connection and ability to work remotely when needed
Informasi lowongan
- Tipe pekerjaan
- Contract
- Gaji
- Rp 6.000.000 – Rp 8.000.000 per month