Reservation & Admin Officer (Remote)

Ocean Mantra Village is a wellness eco retreat based in Bima (NTB). We are building a clear and reliable reservation system for a growing international project and are looking for a hands-on Reservation Admin Officer to manage day-to-day reservations, guest communication, and administrative operations remotely, with clarity and precision. Key Responsibilities

Manage daily reservations across direct channels and OTA platforms Respond to guest enquiries and provide clear and accurate information Manage bookings using PMS (Cloudbeds) and OTA reservation systems

Keep booking calendars, guest details, rates, payments, and arrival information up to date Coordinate payment status, airport transfers, and pre-arrival communication Maintain accurate reservation records, internal documents, and reports

Work with email, Google Docs, Google Sheets, Google Calendar, Zoom, and other online tools Coordinate with the management, operations, and guest relations teams Keep reservation data organized, accurate, and easy to access

Manage company correspondence and ensure timely follow-up on emails, requests, and action points Coordinate communication with shareholders, including scheduling meetings and sharing relevant information Requirements