Deskripsi pekerjaan
PT Hana Huberta membuka kesempatan bagi individu yang berdedikasi untuk bergabung sebagai Reservation Staff. Perusahaan bergerak di bidang penyediaan layanan perhotelan dan pariwisata yang mengutamakan standar pelayanan prima serta kenyamanan bagi setiap tamu. Peran ini menuntut tanggung jawab penuh dalam mengelola proses pemesanan kamar secara profesional melalui berbagai saluran komunikasi, memberikan informasi yang akurat mengenai fasilitas dan tarif hotel, serta berkoordinasi secara efektif dengan departemen terkait demi kelancaran operasional harian.
Tanggung jawab: Handle room reservations through phone, email, WhatsApp, and online booking platforms; Provide accurate information regarding room types, rates, availability, and hotel facilities; Process, confirm, modify, and cancel reservations according to hotel procedures; Coordinate with Front Office, Housekeeping, and Sales regarding guest reservations; Maintain accurate reservation records and update the reservation system; Handle guest inquiries professionally and ensure excellent customer service; Prepare daily reservation reports and monitor booking status.
Kualifikasi: Minimum education: Diploma in Hospitality, Tourism, or a related field; Minimum 1 year of experience in hotel reservations or Front Office is preferred; Good communication skills in English, both written and spoken; Familiar with hotel reservation systems and online travel agents (OTA); Proficient in Microsoft Office and basic computer operations; Detail-oriented, organized, and able to work under pressure; Good interpersonal skills, professional attitude, and strong customer service orientation.
Tanggung jawab
- Handle room reservations through phone, email, WhatsApp, and online booking platforms
- Provide accurate information regarding room types, rates, availability, and hotel facilities
- Process, confirm, modify, and cancel reservations according to hotel procedures
- Coordinate with Front Office, Housekeeping, and Sales regarding guest reservations
- Maintain accurate reservation records and update the reservation system
- Handle guest inquiries professionally and ensure excellent customer service
- Prepare daily reservation reports and monitor booking status
Kualifikasi
- Minimum education: Diploma in Hospitality, Tourism, or a related field
- Minimum 1 year of experience in hotel reservations or Front Office is preferred
- Good communication skills in English, both written and spoken
- Familiar with hotel reservation systems and online travel agents (OTA)
- Proficient in Microsoft Office and basic computer operations
- Detail-oriented, organized, and able to work under pressure
- Good interpersonal skills, professional attitude, and strong customer service orientation
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- D3
- Gaji
- Negosiasi