Deskripsi pekerjaan
Posisi Reservasi Staff bertanggung jawab untuk menangani dan memproses pemesanan kamar hotel melalui berbagai saluran, termasuk pemesanan langsung, Online Travel Agent (OTA), agen perjalanan, email, serta telepon. Peran ini memastikan seluruh ketersediaan kamar, tarif, paket, dan promosi dikelola secara akurat sesuai dengan standar operasional hotel. Selain itu, staf reservasi bertugas menginput data tamu ke dalam sistem Property Management System (PMS) VHP, mengirimkan konfirmasi, menangani perubahan atau pembatalan, serta berkoordinasi secara proaktif dengan departemen Front Office, Sales, Housekeeping, dan Finance untuk memenuhi kebutuhan khusus tamu dan mendukung penjualan kamar secara efektif.
Tanggung jawab: Handle and process room reservations through various channels, including direct bookings, OTA, travel agents, email, and telephone; Check room availability, rates, packages, and promotions according to hotel standards; Accurately input and update reservation details in the hotel PMS - VHP; Prepare and send reservation confirmations to guests and travel agents; Follow up on payments, guarantees, special requests, and reservation changes; Handle reservation amendments, cancellations, and no-show cases; Maintain accurate and complete guest and reservation records; Coordinate with Front Office, Sales, Housekeeping, and Finance regarding reservations and guest requirements; Monitor room availability and occupancy to support effective room sales; Maintain professional and friendly communication with guests, travel agents, and business partners; Ensure all reservation procedures are handled accurately and according to hotel policies.
Tanggung jawab
- Handle and process room reservations through various channels, including direct bookings, OTA, travel agents, email, and telephone
- Check room availability, rates, packages, and promotions according to hotel standards
- Accurately input and update reservation details in the hotel PMS - VHP
- Prepare and send reservation confirmations to guests and travel agents
- Follow up on payments, guarantees, special requests, and reservation changes
- Handle reservation amendments, cancellations, and no-show cases
- Maintain accurate and complete guest and reservation records
- Coordinate with Front Office, Sales, Housekeeping, and Finance regarding reservations and guest requirements
- Monitor room availability and occupancy to support effective room sales
- Maintain professional and friendly communication with guests, travel agents, and business partners
- Ensure all reservation procedures are handled accurately and according to hotel policies
Informasi lowongan
- Tipe pekerjaan
- Contract
- Gaji
- Rp 3.200.000 – Rp 4.000.000 per month
- Batas lamaran
- 05 November 2026