Deskripsi pekerjaan
Manage and improve Holink’s Help Center and product knowledge base. Transform product features and workflows into clear, user-friendly content. Collaborate with Product, Engineering, QA, and Support teams to understand product updates. Convert recurring customer questions into self-service resources. Maintain internal references, glossaries, and operational documentation. Ensure content accuracy, consistency, and timely updates. Support product education initiatives to improve user adoption and reduce support dependency. Track content effectiveness and recommend improvements. 1–3+ years of experience in Product Documentation, Technical Writing, Customer Education, Product Operations, or SaaS Support. Strong writing, editing, and information organization skills. Able to simplify complex concepts into easy-to-understand content. Familiar with SaaS products, web applications, or digital platforms. Experience creating Help Center articles, user guides, FAQs, or release notes. Comfortable working with cross-functional teams.
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 6.000.000 – Rp 8.000.000 per month