Process and Services Specialist Contract based

About the role ​ This role will be the key person to optimize and manage various processes and services to ensure seamless functioning of our contact center and customer experience team. You need to be a critical thinker, identify potential and existing bottlenecks and provide solutions. Work responsibilities

Continuously analyze and improve the operational processes related to customer experience team, focusing on efficiency and effectiveness Drive the digital transformation agenda by identifying areas of improvement and implementing innovative solutions and technologies Define processes within and related to contact center (i.e. escalation processes)

Collaborate with other teams (including technology, compliance, marketing, etc) in creating a seamless flow of digital baking processes with broader business objectives Establish and monitor KPIs to track the effectiveness of processes and services, making data-driven decisions to improve