Deskripsi pekerjaan
PT. GREEN NET INDONESIA is a company operating in the telecommunications and network systems sector. We are currently seeking a professional NOC Engineer to serve as the frontline in monitoring, managing, and maintaining our network infrastructure to ensure maximum uptime and smooth operations. In this role, you will be responsible for 24/7 monitoring of network systems using specialized tools to detect anomalies. You will perform initial troubleshooting on access and network services such as PPPoE, VLAN, GPON/OLT, RADIUS, and MikroTik-based devices, manage incident tickets, and coordinate with technical teams for maintenance and upgrades. Additionally, you will be tasked with generating performance reports, executing failover procedures, and communicating network status to stakeholders.
Tanggung jawab: Monitor and oversee network systems 24/7 using NOC monitoring tools and dashboards to detect anomalies and potential issues before they affect services.; Respond quickly to alarms and incidents, perform initial troubleshooting, and escalate to the relevant technical team according to applicable procedures.; Perform initial troubleshooting on access and network services, including PPPoE, VLAN, GPON/OLT, RADIUS, and MikroTik-based devices.; Conduct root cause analysis (RCA) for recurring disruptions.; Manage incident and problem tickets, document every activity, and ensure timely resolution according to established SLAs.; Coordinate with technical teams for scheduled network maintenance, upgrades, and infrastructure configuration changes.; Create daily, weekly, and monthly network performance reports, analyze trends, and provide recommendations for optimization.; Verify the status of all network devices, including routers, switches, firewalls, and servers, and perform baseline monitoring.; Execute failover and recovery procedures to ensure business continuity and disaster recovery plans run effectively.; Communicate with clients and stakeholders regarding network status, downtime, and maintenance updates..
Tanggung jawab
- Monitor and oversee network systems 24/7 using NOC monitoring tools and dashboards to detect anomalies and potential issues before they affect services.
- Respond quickly to alarms and incidents, perform initial troubleshooting, and escalate to the relevant technical team according to applicable procedures.
- Perform initial troubleshooting on access and network services, including PPPoE, VLAN, GPON/OLT, RADIUS, and MikroTik-based devices.
- Conduct root cause analysis (RCA) for recurring disruptions.
- Manage incident and problem tickets, document every activity, and ensure timely resolution according to established SLAs.
- Coordinate with technical teams for scheduled network maintenance, upgrades, and infrastructure configuration changes.
- Create daily, weekly, and monthly network performance reports, analyze trends, and provide recommendations for optimization.
- Verify the status of all network devices, including routers, switches, firewalls, and servers, and perform baseline monitoring.
- Execute failover and recovery procedures to ensure business continuity and disaster recovery plans run effectively.
- Communicate with clients and stakeholders regarding network status, downtime, and maintenance updates.
Informasi lowongan
- Tipe pekerjaan
- Contract
- Gaji
- Negosiasi