Deskripsi pekerjaan
Support merchants with inquiries, order issues, refunds, and platform matters while coordinating with internal teams to resolve issues efficiently.
Tanggung jawab: Handle daily inquiries, complaints, and issue reports from merchants through online support and ticketing systems; Investigate merchant issues by reviewing order details, transaction records, and relevant information in internal systems; Support merchants with order status, delivery, refunds, after-sales, settlements, and other platform-related matters; Coordinate with Operations, Product, Technology, Logistics, Finance, and other teams to resolve issues and follow up on escalated cases; Maintain accurate case records and communicate professionally with merchants and internal stakeholders; Requirements:; Bachelor’s degree in Business Administration, Management, Marketing, Communications, or related fields; Minimum 1 year of working experience in merchant support, seller support, customer service, platform support, or any related customer-facing role (Preferably with experience in E-commerce or marketplace company); Strong problem-solving and analytical skills, with the ability to investigate issues and identify appropriate solutions using internal systems; Good communication and coordination skills, with the ability to work effectively with cross-functional teams and handle complaints or difficult situations professionally; Proficient in English , both spoken and written, with ability to communicate effectively with merchants and internal stakeholders through email, chat, and other daily work channels.
Tanggung jawab
- Handle daily inquiries, complaints, and issue reports from merchants through online support and ticketing systems
- Investigate merchant issues by reviewing order details, transaction records, and relevant information in internal systems
- Support merchants with order status, delivery, refunds, after-sales, settlements, and other platform-related matters
- Coordinate with Operations, Product, Technology, Logistics, Finance, and other teams to resolve issues and follow up on escalated cases
- Maintain accurate case records and communicate professionally with merchants and internal stakeholders
- Requirements:
- Bachelor’s degree in Business Administration, Management, Marketing, Communications, or related fields
- Minimum 1 year of working experience in merchant support, seller support, customer service, platform support, or any related customer-facing role (Preferably with experience in E-commerce or marketplace company)
- Strong problem-solving and analytical skills, with the ability to investigate issues and identify appropriate solutions using internal systems
- Good communication and coordination skills, with the ability to work effectively with cross-functional teams and handle complaints or difficult situations professionally
- Proficient in English , both spoken and written, with ability to communicate effectively with merchants and internal stakeholders through email, chat, and other daily work channels
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi