Deskripsi pekerjaan
Lead merchant operations, governance, and performance improvement while managing teams and cross-functional initiatives.
Tanggung jawab: Lead Merchant Relations team and oversee merchant operations, governance, service quality, and fulfillment performance; Manage merchant governance processes, including violation handling, appeals, case reviews, and platform policy enforcement; Monitor merchant performance metrics and identify opportunities to improve operational efficiency and merchant experience; Collaborate with cross-functional teams (Policy, Product, Risk, Customer Service, Logistics, and Technology) to drive policy implementation and operational improvements; Lead team development, operational projects, SOP improvements, and communication with HQ teams; Requirements:; Bachelor's degree in Business Administration, Management, Marketing, E-commerce, or any related field; Minimum 3 years of experience in merchant relations, merchant management, seller operations, account management, or marketplace operations within E-commerce industry; Proven experience leading a team or managing cross-functional projects; Fluent in English, both spoken and written; Strong understanding of E-commerce market, merchant ecosystem, fulfillment processes, and platform operations; Strong analytical and problem-solving skills, with proficiency in Excel for performance tracking, analysis, and reporting.
Tanggung jawab
- Lead Merchant Relations team and oversee merchant operations, governance, service quality, and fulfillment performance
- Manage merchant governance processes, including violation handling, appeals, case reviews, and platform policy enforcement
- Monitor merchant performance metrics and identify opportunities to improve operational efficiency and merchant experience
- Collaborate with cross-functional teams (Policy, Product, Risk, Customer Service, Logistics, and Technology) to drive policy implementation and operational improvements
- Lead team development, operational projects, SOP improvements, and communication with HQ teams
- Requirements:
- Bachelor's degree in Business Administration, Management, Marketing, E-commerce, or any related field
- Minimum 3 years of experience in merchant relations, merchant management, seller operations, account management, or marketplace operations within E-commerce industry
- Proven experience leading a team or managing cross-functional projects
- Fluent in English, both spoken and written
- Strong understanding of E-commerce market, merchant ecosystem, fulfillment processes, and platform operations
- Strong analytical and problem-solving skills, with proficiency in Excel for performance tracking, analysis, and reporting
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi