Deskripsi pekerjaan
Allianz Partners Indonesia (PT. AZP Services Indonesia) mencari Medical Services Coordinator (Junior/Associate) untuk bekerja dengan sistem shift berotasi di kantor WTC 6 Jakarta. Peran ini bertindak sebagai penghubung utama antara pasien, rumah sakit, dan perusahaan asuransi. Tanggung jawab utama mencakup penanganan panggilan masuk dan keluar, pengaturan janji temu dokter, admisi rumah sakit, serta koordinasi evakuasi medis darurat. Koordinator harus memastikan setiap kasus ditangani dengan lancar melalui dokumentasi sistem yang akurat, komunikasi yang jelas dengan semua pihak, serta kepatuhan terhadap protokol medis dan layanan yang ditetapkan.
Tanggung jawab: Handle inbound and outbound calls; provide empathetic, professional support in emergency and non-emergency situations; Assess needs and offer appropriate solutions; Coordinate medical services — including doctor appointments, hospital admissions, and emergency medical evacuations — with providers, insurers, and relevant parties; Accurately document all interactions and services; maintain confidential, up-to-date records; Prepare scheduled reports for your Supervisor; Communicate clearly with clients on services and coverage; manage complaints and escalate when necessary; Ensure all activities comply with regulations and company policies; Participate in training and contribute to service quality improvements; Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools.
Tanggung jawab
- Handle inbound and outbound calls; provide empathetic, professional support in emergency and non-emergency situations
- Assess needs and offer appropriate solutions
- Coordinate medical services — including doctor appointments, hospital admissions, and emergency medical evacuations — with providers, insurers, and relevant parties
- Accurately document all interactions and services; maintain confidential, up-to-date records
- Prepare scheduled reports for your Supervisor
- Communicate clearly with clients on services and coverage; manage complaints and escalate when necessary
- Ensure all activities comply with regulations and company policies
- Participate in training and contribute to service quality improvements
- Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi
- Batas lamaran
- 27 November 2026