Mandarin Speaker (General Collection Management)

About the role We are seeking a Mandarin Speaker (General Collection Management) to join our team at PT. BERKAH GIAT JAYA' in Tangerang, Banten. This is a contract position where you will be responsible for providing high-quality translation services and assisting with the management of our collection efforts. Your fluency in Mandarin will be instrumental in facilitating effective communication and driving successful outcomes. What you'll be doing Provide accurate and timely translation of documents, emails, and other materials especially in Mandarin

Support the Collection team by assisting with communication, negotiation, and resolution of collection cases Collaborate with the Collection team to develop and implement strategies for improving collection rates Maintain detailed records and provide regular reports on translation activities and collection progress

Identify areas for process improvement and make recommendations to enhance the efficiency and effectiveness of the Collection department Assist with training and development of team members on Mandarin-related communication and collection best practices What we're looking for

Fluency in Mandarin with excellent written and verbal communication skills Minimum 1 years of experience in a similar role, preferably within the collection or customer service industry (fresh graduate are welcome) Strong problem-solving and negotiation skills, with the ability to handle sensitive collection-related conversations

Excellent attention to detail and the ability to maintain accurate records and documentation Proficient in the use of relevant software and technology tools for translation, data management, and reporting Demonstrated ability to work collaboratively within a team and provide support to team members