Deskripsi pekerjaan
Amankila, sebuah resor mewah yang terletak di pesisir pantai Karangasem, Bali, sedang mencari Mandarin Guest Host yang berpengalaman. Resor ini menawarkan pengalaman menginap eksklusif dengan pemandangan laut dan perbukitan yang menakjubkan. Sebagai Mandarin Guest Host, Anda akan melapor kepada Front Office Manager dan bertanggung jawab atas operasional harian di bagian depan resor. Anda akan memimpin tim untuk memberikan layanan tamu yang luar biasa sesuai standar Aman, melatih staf dalam interaksi tamu, serta memastikan setiap tamu mendapatkan informasi lengkap mengenai resor dan pengalaman budaya lokal selama mereka menginap.
Tanggung jawab: Lead by example, ensuring that all team members deliver exceptional guest service in line with Aman’s Brand Promises and Seva standards.; Train and support Front Office staff in handling guest interactions, focusing on service excellence, FSMS compliance, and professionalism.; Provide detailed information about the resort, local attractions, and cultural experiences, ensuring guests are fully informed and supported during their stay.; Foster teamwork and encourage open communication across departments to ensure seamless guest experience.; Oversee daily Front Office operations, including guest check-ins, check-outs, and concierge services, ensuring prompt and professional handling of all guest inquiries.; Ensure FSMS protocols are strictly adhered to, especially in areas where food safety and hygiene are critical, such as in room-dining, minibar services, and guest amenities.; Proactively engage with guests to gather feedback, address any concerns, and ensure their stay is enjoyable and comfortable.; Maintain and oversee the resort’s library and information areas, ensuring they are well-stocked and organized with relevant materials for guest use.; Work closely with other departments, including Housekeeping and Engineering, to ensure all guest requests are handled promptly.; Assist with airport transfers and transportation arrangements, ensuring guests arrive and depart seamlessly.; Actively participate in special guest events or activities, ensuring all guests are properly attended to and their needs are met..
Tanggung jawab
- Lead by example, ensuring that all team members deliver exceptional guest service in line with Aman’s Brand Promises and Seva standards.
- Train and support Front Office staff in handling guest interactions, focusing on service excellence, FSMS compliance, and professionalism.
- Provide detailed information about the resort, local attractions, and cultural experiences, ensuring guests are fully informed and supported during their stay.
- Foster teamwork and encourage open communication across departments to ensure seamless guest experience.
- Oversee daily Front Office operations, including guest check-ins, check-outs, and concierge services, ensuring prompt and professional handling of all guest inquiries.
- Ensure FSMS protocols are strictly adhered to, especially in areas where food safety and hygiene are critical, such as in room-dining, minibar services, and guest amenities.
- Proactively engage with guests to gather feedback, address any concerns, and ensure their stay is enjoyable and comfortable.
- Maintain and oversee the resort’s library and information areas, ensuring they are well-stocked and organized with relevant materials for guest use.
- Work closely with other departments, including Housekeeping and Engineering, to ensure all guest requests are handled promptly.
- Assist with airport transfers and transportation arrangements, ensuring guests arrive and depart seamlessly.
- Actively participate in special guest events or activities, ensuring all guests are properly attended to and their needs are met.
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi
- Batas lamaran
- 17 Desember 2026