Lead, Community Engagement Surabaya

About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to Know the Team

The Community Engagement Team serves as the key bridge between the company and driver partner communities. The team focuses on building strong relationships, maintaining two-way communication, understanding community needs, and ensuring that company programs and information are delivered effectively to partners in the field. The team also plays an important role in representing the voice of the community by gathering insights, feedback, and operational issues to help improve the overall partner experience.

Get to Know the Role As a Lead, Community Engagement , you will drive community engagement strategies across diverse key segments. Beyond fostering meaningful, trust-based relationships in the field, you will identify structural community trends, translate field insights into actionable solutions, and collaborate cross-functionally to improve the partner experience at scale. This role will report to Manager, Community Engagement and will be based offsite in Surabaya.

The Critical Tasks You Will Perform Lead community engagement across multiple areas or partner segments, building strong and trusted relationships with Driver Leaders and key community stakeholders. Drive regular field engagement to stay close to partner sentiment, identify emerging issues early, and maintain a strong understanding of local community dynamics and operational realities.

Synthesize field feedback into clear themes, risks, and opportunities, and translate these into actionable recommendations for internal stakeholders. Partner closely with Operations, Product, Policy, and other cross-functional teams to resolve complex community issues and improve the speed and quality of issue resolution. Lead communication and engagement plans for high-impact programme rollouts, sensitive updates, and operational changes that affect driver partner communities.