Deskripsi pekerjaan
PT Sinar Mandala Teknologi is a company focused on technology solutions, dedicated to maintaining robust infrastructure and seamless operations. As an IT Support specialist, you will serve as the frontline technical expert for the organization, responsible for ensuring that all systems and hardware function optimally to minimize downtime and maximize company-wide productivity. In this role, you will provide comprehensive technical assistance to end-users through various channels, including phone, email, and in-person support. You will be tasked with troubleshooting hardware, software, and network issues, managing system configurations, performing regular backups to ensure data security, and maintaining accurate documentation of all support activities and IT assets.
Tanggung jawab: Provide first and second-line technical support to end-users across the organisation via phone, email, and in-person assistance; Troubleshoot and resolve hardware, software, and network-related issues in a timely manner; Install, configure and maintain computer systems, peripherals, and software applications; Monitor and maintain IT systems, servers, and network infrastructure to ensure optimal performance; Create and maintain accurate documentation of support tickets, system configurations, and troubleshooting procedures; Perform regular system backups and ensure data security protocols are followed; Assist with user account management, access controls, and permission settings; Provide training and guidance to users on IT systems and software applications; Escalate complex technical issues to senior IT staff or external vendors when necessary; Maintain IT inventory and track hardware and software assets.
Kualifikasi: Provide first and second-line technical support to end-users across the organisation via phone, email, and in-person assistance; Troubleshoot and resolve hardware, software, and network-related issues in a timely manner; Install, configure and maintain computer systems, peripherals, and software applications; Monitor and maintain IT systems, servers, and network infrastructure to ensure optimal performance; Create and maintain accurate documentation of support tickets, system configurations, and troubleshooting procedures; Perform regular system backups and ensure data security protocols are followed; Assist with user account management, access controls, and permission settings; Provide training and guidance to users on IT systems and software applications; Escalate complex technical issues to senior IT staff or external vendors when necessary; Maintain IT inventory and track hardware and software assets.
Tanggung jawab
- Provide first and second-line technical support to end-users across the organisation via phone, email, and in-person assistance
- Troubleshoot and resolve hardware, software, and network-related issues in a timely manner
- Install, configure and maintain computer systems, peripherals, and software applications
- Monitor and maintain IT systems, servers, and network infrastructure to ensure optimal performance
- Create and maintain accurate documentation of support tickets, system configurations, and troubleshooting procedures
- Perform regular system backups and ensure data security protocols are followed
- Assist with user account management, access controls, and permission settings
- Provide training and guidance to users on IT systems and software applications
- Escalate complex technical issues to senior IT staff or external vendors when necessary
- Maintain IT inventory and track hardware and software assets
Kualifikasi
- Provide first and second-line technical support to end-users across the organisation via phone, email, and in-person assistance
- Troubleshoot and resolve hardware, software, and network-related issues in a timely manner
- Install, configure and maintain computer systems, peripherals, and software applications
- Monitor and maintain IT systems, servers, and network infrastructure to ensure optimal performance
- Create and maintain accurate documentation of support tickets, system configurations, and troubleshooting procedures
- Perform regular system backups and ensure data security protocols are followed
- Assist with user account management, access controls, and permission settings
- Provide training and guidance to users on IT systems and software applications
- Escalate complex technical issues to senior IT staff or external vendors when necessary
- Maintain IT inventory and track hardware and software assets
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi
- Batas lamaran
- 12 November 2026