Deskripsi pekerjaan
Sebagai IT Support Staff, Anda akan memberikan dukungan teknis untuk ekosistem payment gateway perusahaan. Peran ini melibatkan pemecahan masalah teknis terkait pemrosesan pembayaran, integrasi, serta memberikan bantuan kepada merchant untuk memastikan kelancaran transaksi. Anda akan berkolaborasi dengan pengembang perangkat lunak dan vendor pihak ketiga, memelihara dokumentasi teknis, serta memastikan keamanan integrasi merchant. Posisi ini menuntut kemampuan komunikasi yang baik, kesediaan untuk belajar, serta fleksibilitas untuk bekerja dalam sistem shift atau malam hari.
Tanggung jawab: Troubleshooting, identify and resolve technical issues that may arise during payment processing, such as transaction failures or software glitches; User Support, providing assistance to merchant who encounter problems with payment processing, ensuring timely and effective solutions; Maintain SDK, CMS plugin include create or update; Security, ensuring proper & secure merchant integration of payment gateway; Documentation, maintaining accurate records of reported issues, API services & postman collection; Collaborating with other IT teams, software developers, and third-party vendors to enhance payment processing capabilities; Emergency Response, being available for on-call support from merchant; Providing guidance to merchant on how to use payment processing systems effectively and securely; Actively participating in the ongoing improvement of payment processing systems, suggesting enhancements and enhance user experience.
Kualifikasi: Graduate S1 in Informatics Engineering, Computer Science, or related majors; Experienced for 1 years in a similar field (fresh graduates are welcome to apply); Able to speak English, both oral and written; Can work under pressure; Have a desire to learn new things; Ability to work independently or with a group; Have a strong and good attitude; Can work shifts/nights; Knowledgeable & understanding PHP, JavaScript Language; Knowledgeable in SQL Language; Understanding API Integration and Technologies; Knowledgeable of Collaboration Tools and Technologies, such as GIT and Subversion; Having experienced in Messaging Technologies is a plus; Understanding C# Language is a plus; Strong verbal and written communication to provide clear and concise support to Technical Stakeholders.
Tanggung jawab
- Troubleshooting, identify and resolve technical issues that may arise during payment processing, such as transaction failures or software glitches
- User Support, providing assistance to merchant who encounter problems with payment processing, ensuring timely and effective solutions
- Maintain SDK, CMS plugin include create or update
- Security, ensuring proper & secure merchant integration of payment gateway
- Documentation, maintaining accurate records of reported issues, API services & postman collection
- Collaborating with other IT teams, software developers, and third-party vendors to enhance payment processing capabilities
- Emergency Response, being available for on-call support from merchant
- Providing guidance to merchant on how to use payment processing systems effectively and securely
- Actively participating in the ongoing improvement of payment processing systems, suggesting enhancements and enhance user experience
Kualifikasi
- Graduate S1 in Informatics Engineering, Computer Science, or related majors
- Experienced for 1 years in a similar field (fresh graduates are welcome to apply)
- Able to speak English, both oral and written
- Can work under pressure
- Have a desire to learn new things
- Ability to work independently or with a group
- Have a strong and good attitude
- Can work shifts/nights
- Knowledgeable & understanding PHP, JavaScript Language
- Knowledgeable in SQL Language
- Understanding API Integration and Technologies
- Knowledgeable of Collaboration Tools and Technologies, such as GIT and Subversion
- Having experienced in Messaging Technologies is a plus
- Understanding C# Language is a plus
- Strong verbal and written communication to provide clear and concise support to Technical Stakeholders
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi