Deskripsi pekerjaan
We are looking for a proactive and customer-oriented IT Support professional to provide technical assistance and support to our employees. The ideal candidate will be responsible for troubleshooting hardware, software, network, and system-related issues while ensuring smooth day-to-day IT operations. Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field. Minimum 1 years of experience in IT Support, Help Desk, or Technical Support roles. Fresh Graduates are welcome Knowledge of Windows operating systems, Microsoft Office 365, and basic networking concepts. Experience with hardware troubleshooting and system maintenance. Familiarity with Active Directory and user account management is an advantage. Strong problem-solving and analytical skills. Good communication and interpersonal skills. Ability to work independently and as part of a team. Experience with IT asset management. Basic understanding of cybersecurity best practices.
Tanggung jawab: Provide first-level technical support for hardware, software, network, and system issues; Install, configure, and maintain desktops, laptops, printers, and other IT equipment; Troubleshoot and resolve technical problems in a timely manner; Support users with Microsoft Office, email systems, and business applications; Manage user accounts, access permissions, and password resets; Monitor and maintain IT infrastructure, including network devices and internet connectivity; Perform routine system maintenance, updates, and backups; Coordinate with external vendors and service providers when necessary; Document technical issues, solutions, and IT procedures; Ensure compliance with company IT policies and security standards.
Benefit: Competitive salary and benefits package; Professional development and training opportunities; Supportive and collaborative work environment; Career growth opportunities within the company.
Tanggung jawab
- Provide first-level technical support for hardware, software, network, and system issues
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment
- Troubleshoot and resolve technical problems in a timely manner
- Support users with Microsoft Office, email systems, and business applications
- Manage user accounts, access permissions, and password resets
- Monitor and maintain IT infrastructure, including network devices and internet connectivity
- Perform routine system maintenance, updates, and backups
- Coordinate with external vendors and service providers when necessary
- Document technical issues, solutions, and IT procedures
- Ensure compliance with company IT policies and security standards
Benefit
- Competitive salary and benefits package
- Professional development and training opportunities
- Supportive and collaborative work environment
- Career growth opportunities within the company
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 4.000.000 – Rp 4.500.000 per month