Deskripsi pekerjaan
Posisi IT Specialist bertanggung jawab untuk memberikan dukungan teknis dan operasional sistem internal secara menyeluruh kepada para pengguna. Peran ini mencakup penyediaan bantuan helpdesk harian untuk perangkat keras, sistem operasi, dan aplikasi perangkat lunak, serta pemeliharaan infrastruktur jaringan dan keamanan data perusahaan.
Tanggung jawab: Provide daily helpdesk and technical support to end-users for hardware (PCs, laptops, monitors), operating systems, and internal software applications.; Configure, maintain, and troubleshoot peripheral devices including printers, scanners, CCTV systems, and other IT equipment. Manage the IT asset inventory, conduct routine preventive maintenance, and ensure all equipment remains fully operational.; Oversee user identity, account provisioning, deactivation, and access permissions via Active Directory. Access Control: Ensure internal data access policies and security protocols are consistently enforced across all user accounts.; Diagnose and resolve connectivity issues across local area networks (LAN) and wireless networks (Wi-Fi). Perform basic monitoring and configuration of firewalls and network hardware (routers and switches) to ensure network stability and security.; Operate, configure, and support virtual machines using VMware Workstation or similar platforms for operational, development, or testing needs. Monitor virtual environment health and ensure optimal resource allocation based on system requirements.; Incident & Escalation Management.
Tanggung jawab
- Provide daily helpdesk and technical support to end-users for hardware (PCs, laptops, monitors), operating systems, and internal software applications.
- Configure, maintain, and troubleshoot peripheral devices including printers, scanners, CCTV systems, and other IT equipment. Manage the IT asset inventory, conduct routine preventive maintenance, and ensure all equipment remains fully operational.
- Oversee user identity, account provisioning, deactivation, and access permissions via Active Directory. Access Control: Ensure internal data access policies and security protocols are consistently enforced across all user accounts.
- Diagnose and resolve connectivity issues across local area networks (LAN) and wireless networks (Wi-Fi). Perform basic monitoring and configuration of firewalls and network hardware (routers and switches) to ensure network stability and security.
- Operate, configure, and support virtual machines using VMware Workstation or similar platforms for operational, development, or testing needs. Monitor virtual environment health and ensure optimal resource allocation based on system requirements.
- Incident & Escalation Management
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 6.500.000 – Rp 7.000.000 per month