Deskripsi pekerjaan
PT Sinar Mandala Teknologi adalah perusahaan teknologi berpikiran maju yang berkomitmen menghadirkan solusi IT inovatif dan dukungan pelanggan luar biasa. Kami bangga membangun lingkungan kolaboratif tempat anggota tim diberdayakan untuk unggul dan memberikan dampak nyata bagi kesuksesan klien. Misi kami adalah menyediakan layanan teknologi yang andal, efisien, dan mutakhir untuk membantu bisnis berkembang di era digital. Kami mencari profesional IT Helpdesk yang berdedikasi dan berorientasi pada pelanggan untuk bergabung dengan tim dukungan kami di Denpasar Barat, Bali. Peran penuh waktu ini memegang peranan krusial dalam menjaga infrastruktur IT klien dan memastikan sistem mereka berjalan lancar. Sebagai anggota tim IT Helpdesk, Anda akan menjadi kontak pertama untuk permintaan dukungan teknis, memberikan bantuan cepat dan profesional untuk menyelesaikan masalah serta memaksimalkan produktivitas pengguna.
Tanggung jawab: Respond promptly to IT support requests via phone, email, and ticketing systems, providing first-line technical assistance; Diagnose and troubleshoot hardware, software, and network-related issues for end users; Provide clear and professional guidance to users on using IT systems and resolving common technical problems; Document and log all support tickets accurately, maintaining detailed records of issues and resolutions; Perform basic system administration tasks, including user account management, password resets, and software installations; Escalate complex technical issues to senior IT staff or specialists when necessary; Maintain IT equipment inventory and assist with hardware distribution and setup; Contribute to IT knowledge management by updating documentation and troubleshooting guides; Follow company policies and procedures for IT security and data protection; Proactively identify opportunities to improve IT support processes and user experience.
Tanggung jawab
- Respond promptly to IT support requests via phone, email, and ticketing systems, providing first-line technical assistance
- Diagnose and troubleshoot hardware, software, and network-related issues for end users
- Provide clear and professional guidance to users on using IT systems and resolving common technical problems
- Document and log all support tickets accurately, maintaining detailed records of issues and resolutions
- Perform basic system administration tasks, including user account management, password resets, and software installations
- Escalate complex technical issues to senior IT staff or specialists when necessary
- Maintain IT equipment inventory and assist with hardware distribution and setup
- Contribute to IT knowledge management by updating documentation and troubleshooting guides
- Follow company policies and procedures for IT security and data protection
- Proactively identify opportunities to improve IT support processes and user experience
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi