Deskripsi pekerjaan
Posisi ini memiliki peran strategis untuk menumbuhkan pendapatan berulang secara menguntungkan melalui penyediaan utilitas kepada penyewa yang sudah ada. Perusahaan menyediakan lingkungan kerja yang profesional dengan standar pelayanan terbaik, memastikan setiap proses operasional berjalan lancar dan memberikan kepuasan penuh bagi para tenant. Tanggung jawab utama mencakup pemantauan pendapatan berulang dari utilitas dan layanan IT, mengawasi kemajuan konektivitas utilitas, berkoordinasi dengan bagian akuntansi untuk pendaftaran penagihan, serta bekerja sama dengan seksi AR untuk memastikan pembayaran tepat waktu dari tenant. Selain itu, peran ini juga bertugas menganalisis preferensi produk untuk penawaran yang disesuaikan, mengidentifikasi potensi peningkatan permintaan dari tenant yang ada, menjaga kepuasan tenant yang tinggi sesuai pedoman perusahaan, melakukan pengecekan berkala dengan perwakilan tenant, menyelesaikan semua keluhan tenant secara tepat waktu, serta memberikan layanan pelanggan yang prima.
Tanggung jawab: Monitoring recurring income from utilities & IT Service; Monitor progress of utility connectivity; Coordinate with accounting for billing registration; Together with AR Section for timely tenant payment; Analyze product preferences for possible tailored offering; Identify potential increase in demand from existing tenants to inform Operations Division & IT Division to maintain consistent & reliable services; Maintain high tenant satisfaction in accordance to company guidelines; Conduct regular check-ins with tenant representatives for quality service provided; Resolve all tenants complaints in a timely manner; Provide customer care services (e.g. point of contact for help or questions); Conduct periodic tenant satisfaction survey; Identify high value tenants segment for input to sales to refine sales strategy. Equip tenant officers with adequate customer care skills & problem solving; Conduct effective risk management process and promote risk awareness; REQUIREMENT :; Bachelor Degree’s in Real Estate, Business Administration, or a related discipline, or equivalent experience; At least 10 years working experience as Tenant Relation Head; Proven track record of building and maintaining strong tenant relationships, with a focus on exceptional customer service; Excellent communication and interpersonal skills, with the ability to effectively liaise with a diverse range of stakeholders, professionally proficient in English and Mandarin; Strong analytical and problem-solving skills, with the ability to identify and implement effective solutions; Proficient in lease administration, contract management, and relevant legal and regulatory compliance; Experience in leading and managing a team, with a focus on mentorship and professional development; Working placement at Gresik, East Java; ATTENTION :; We will review further and for those who meet the qualification will be contacted to attend the recruitment process; BKMS - JIIPE does not collect any fees from Applicants in the recruitment process.
Kualifikasi: Bachelor Degree’s in Real Estate, Business Administration, or a related discipline, or equivalent experience; At least 10 years working experience as Tenant Relation Head; Proven track record of building and maintaining strong tenant relationships, with a focus on exceptional customer service; Excellent communication and interpersonal skills, with the ability to effectively liaise with a diverse range of stakeholders, professionally proficient in English and Mandarin; Strong analytical and problem-solving skills, with the ability to identify and implement effective solutions; Proficient in lease administration, contract management, and relevant legal and regulatory compliance; Experience in leading and managing a team, with a focus on mentorship and professional development; Working placement at Gresik, East Java; We will review further and for those who meet the qualification will be contacted to attend the recruitment process; BKMS - JIIPE does not collect any fees from Applicants in the recruitment process.
Tanggung jawab
- Monitoring recurring income from utilities & IT Service
- Monitor progress of utility connectivity
- Coordinate with accounting for billing registration
- Together with AR Section for timely tenant payment
- Analyze product preferences for possible tailored offering
- Identify potential increase in demand from existing tenants to inform Operations Division & IT Division to maintain consistent & reliable services
- Maintain high tenant satisfaction in accordance to company guidelines
- Conduct regular check-ins with tenant representatives for quality service provided
- Resolve all tenants complaints in a timely manner
- Provide customer care services (e.g. point of contact for help or questions)
- Conduct periodic tenant satisfaction survey
- Identify high value tenants segment for input to sales to refine sales strategy. Equip tenant officers with adequate customer care skills & problem solving
- Conduct effective risk management process and promote risk awareness
- REQUIREMENT :
- Bachelor Degree’s in Real Estate, Business Administration, or a related discipline, or equivalent experience
- At least 10 years working experience as Tenant Relation Head
- Proven track record of building and maintaining strong tenant relationships, with a focus on exceptional customer service
- Excellent communication and interpersonal skills, with the ability to effectively liaise with a diverse range of stakeholders, professionally proficient in English and Mandarin
- Strong analytical and problem-solving skills, with the ability to identify and implement effective solutions
- Proficient in lease administration, contract management, and relevant legal and regulatory compliance
- Experience in leading and managing a team, with a focus on mentorship and professional development
- Working placement at Gresik, East Java
- ATTENTION :
- We will review further and for those who meet the qualification will be contacted to attend the recruitment process
- BKMS - JIIPE does not collect any fees from Applicants in the recruitment process
Kualifikasi
- Bachelor Degree’s in Real Estate, Business Administration, or a related discipline, or equivalent experience
- At least 10 years working experience as Tenant Relation Head
- Proven track record of building and maintaining strong tenant relationships, with a focus on exceptional customer service
- Excellent communication and interpersonal skills, with the ability to effectively liaise with a diverse range of stakeholders, professionally proficient in English and Mandarin
- Strong analytical and problem-solving skills, with the ability to identify and implement effective solutions
- Proficient in lease administration, contract management, and relevant legal and regulatory compliance
- Experience in leading and managing a team, with a focus on mentorship and professional development
- Working placement at Gresik, East Java
- We will review further and for those who meet the qualification will be contacted to attend the recruitment process
- BKMS - JIIPE does not collect any fees from Applicants in the recruitment process
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi
- Batas lamaran
- 14 November 2026