Deskripsi pekerjaan
Head of Operations memegang kendali penuh dalam mengawasi operasional properti secara keseluruhan untuk menjamin tercapainya efisiensi operasional dan kinerja bisnis yang optimal. Peran strategis ini berfokus pada peningkatan standar kualitas aset, pengendalian biaya, pengelolaan vendor, serta penciptaan kepuasan yang tinggi bagi para penyewa dan pelanggan di berbagai lokasi operasional.
Tanggung jawab: Lead overall property operations to ensure operational efficiency and business performance; Develop and implement operational strategies aligned with company objectives; Establish and improve SOPs, service standards, operational processes, and KPIs; Oversee property maintenance, facility management, and asset quality, including preventive and corrective maintenance; Manage operational budgets, expenses, and cost-efficiency initiatives; Supervise vendor performance, contracts, SLAs, tenders, and commercial negotiations; Build and maintain strong relationships with tenants, property owners, vendors, contractors, and other key stakeholders; Monitor operational performance and implement continuous improvement initiatives; Handle escalated operational issues, tenant complaints, and service-related challenges; Lead, develop, and mentor operations teams while fostering accountability and high performance; Ensure compliance with company policies, operational standards, and relevant industry regulations; Collaborate with senior management on strategic planning, business performance, and property expansion.
Kualifikasi: Minimum Bachelor's degree in Business, Management, Engineering, or a related field; 8–12 years of relevant experience in property management, real estate, hospitality, retail, residential, or commercial building operations; At least 3–5 years of experience in a managerial or senior management position; Proven experience leading and managing sizeable operations teams; Strong knowledge of property operations, facility management, maintenance, vendor management, budgeting, and tenant relations; Experience managing operational expenses, contracts, service-level agreements, and vendor negotiations; Strong leadership, problem-solving, decision-making, and stakeholder management skills; Performance-driven, with the ability to establish KPIs and drive operational improvements; Strong communication and interpersonal skills; Willingness to travel across properties or operational sites as required.
Tanggung jawab
- Lead overall property operations to ensure operational efficiency and business performance
- Develop and implement operational strategies aligned with company objectives
- Establish and improve SOPs, service standards, operational processes, and KPIs
- Oversee property maintenance, facility management, and asset quality, including preventive and corrective maintenance
- Manage operational budgets, expenses, and cost-efficiency initiatives
- Supervise vendor performance, contracts, SLAs, tenders, and commercial negotiations
- Build and maintain strong relationships with tenants, property owners, vendors, contractors, and other key stakeholders
- Monitor operational performance and implement continuous improvement initiatives
- Handle escalated operational issues, tenant complaints, and service-related challenges
- Lead, develop, and mentor operations teams while fostering accountability and high performance
- Ensure compliance with company policies, operational standards, and relevant industry regulations
- Collaborate with senior management on strategic planning, business performance, and property expansion
Kualifikasi
- Minimum Bachelor's degree in Business, Management, Engineering, or a related field
- 8–12 years of relevant experience in property management, real estate, hospitality, retail, residential, or commercial building operations
- At least 3–5 years of experience in a managerial or senior management position
- Proven experience leading and managing sizeable operations teams
- Strong knowledge of property operations, facility management, maintenance, vendor management, budgeting, and tenant relations
- Experience managing operational expenses, contracts, service-level agreements, and vendor negotiations
- Strong leadership, problem-solving, decision-making, and stakeholder management skills
- Performance-driven, with the ability to establish KPIs and drive operational improvements
- Strong communication and interpersonal skills
- Willingness to travel across properties or operational sites as required
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi