Deskripsi pekerjaan
Posisi ini merupakan peran outsourced full-time untuk mendukung infrastruktur IT produk H3C. Anda akan bekerja di bawah perusahaan outsourcing pihak ketiga untuk memberikan dukungan teknis pasca-penjualan (post-sales) baik secara remote maupun on-site. Tanggung jawab mencakup troubleshooting masalah teknis kritis, implementasi solusi infrastruktur IT (seperti server, virtualisasi, dan storage), melakukan health check sistem, serta berkomunikasi dengan klien internasional dan tim R&D global H3C dalam bahasa Inggris.
Tanggung jawab: Provide remote and on-site post-sales technical support for H3C IT infrastructure products, including servers, virtualization software, HCI, and storage systems; Troubleshoot system crashes, PSOD errors, performance bottlenecks, virtualization cluster anomalies, and storage component failures; Perform infrastructure implementation and configuration, including server mounting, remote management setup, RAID configuration, virtualization deployment, and HCI cluster provisioning; Communicate in English with international clients and partners, and escalate complex technical issues to H3C's global R&D teams when necessary; Prepare, translate, and review technical documentation, including implementation plans, Root Cause Analysis (RCA) reports, health-check reports, and Knowledge Base articles; Conduct infrastructure health checks, plan firmware and driver upgrades, and assess potential risks to maintain system availability.
Kualifikasi: Diploma or Bachelor's degree in Computer Science, Telecommunications, Information Technology, Network Engineering, or a related field; 3–5 years of hands-on experience in post-sales technical support, IT operations, or system integration involving IT infrastructure, servers, or cloud computing; Excellent spoken and written English, with the ability to lead technical discussions, provide phone support, and prepare professional technical reports and documentation; Strong knowledge of x86 server architecture, including BIOS/UEFI, RAID, remote management technologies such as IPMI/iLO/iRMC, firmware upgrades, and hardware component replacement; Experience with virtualization platforms such as H3C CAS, VMware vSphere/ESXi, or KVM, including deployment, operations, high availability, and log troubleshooting; Knowledge of HCI platforms such as H3C UIS, Nutanix, or VMware vSAN, as well as software-defined storage and SAN/NAS protocols; Proficiency in administering enterprise operating systems, including Red Hat Enterprise Linux/CentOS and Windows Server; Strong analytical, troubleshooting, and problem-solving skills, with a customer-oriented mindset and the ability to work under pressure; Willingness to travel locally or internationally and participate in emergency on-call support when required.
Tanggung jawab
- Provide remote and on-site post-sales technical support for H3C IT infrastructure products, including servers, virtualization software, HCI, and storage systems
- Troubleshoot system crashes, PSOD errors, performance bottlenecks, virtualization cluster anomalies, and storage component failures
- Perform infrastructure implementation and configuration, including server mounting, remote management setup, RAID configuration, virtualization deployment, and HCI cluster provisioning
- Communicate in English with international clients and partners, and escalate complex technical issues to H3C's global R&D teams when necessary
- Prepare, translate, and review technical documentation, including implementation plans, Root Cause Analysis (RCA) reports, health-check reports, and Knowledge Base articles
- Conduct infrastructure health checks, plan firmware and driver upgrades, and assess potential risks to maintain system availability
Kualifikasi
- Diploma or Bachelor's degree in Computer Science, Telecommunications, Information Technology, Network Engineering, or a related field
- 3–5 years of hands-on experience in post-sales technical support, IT operations, or system integration involving IT infrastructure, servers, or cloud computing
- Excellent spoken and written English, with the ability to lead technical discussions, provide phone support, and prepare professional technical reports and documentation
- Strong knowledge of x86 server architecture, including BIOS/UEFI, RAID, remote management technologies such as IPMI/iLO/iRMC, firmware upgrades, and hardware component replacement
- Experience with virtualization platforms such as H3C CAS, VMware vSphere/ESXi, or KVM, including deployment, operations, high availability, and log troubleshooting
- Knowledge of HCI platforms such as H3C UIS, Nutanix, or VMware vSAN, as well as software-defined storage and SAN/NAS protocols
- Proficiency in administering enterprise operating systems, including Red Hat Enterprise Linux/CentOS and Windows Server
- Strong analytical, troubleshooting, and problem-solving skills, with a customer-oriented mindset and the ability to work under pressure
- Willingness to travel locally or internationally and participate in emergency on-call support when required
Informasi lowongan
- Tipe pekerjaan
- Contract
- Pendidikan
- D3
- Gaji
- Rp 10.000.000 – Rp 15.000.000 per month