Deskripsi pekerjaan
Serve the customers need about banking service, product, resolving issues, and building relationship to help customers loyalty with banking knowledge.
Tanggung jawab: Process customer transactions accurately and in line with SOP; Handle priority transaction and ensure excellent service; Handle customer inquiries and complaints professionally and efficiently; Provide accurate information to customers and coordinate with relevant parties when necessary; Maintain and update customer information in the Bank's system; Requirements:; Minimum education Bachelor's Degree (S1); Minimum 2 years of experience in a similar position, preferably in the banking industry; Detail-oriented, honest, and responsible; Possess strong communication and interpersonal skills with a high level of motivation; Able to work efficiently in a team, under pressure, and tight reporting deadline; Fluent in English (speaking & writing); Proficient in Microsoft Office applications.
Tanggung jawab
- Process customer transactions accurately and in line with SOP
- Handle priority transaction and ensure excellent service
- Handle customer inquiries and complaints professionally and efficiently
- Provide accurate information to customers and coordinate with relevant parties when necessary
- Maintain and update customer information in the Bank's system
- Requirements:
- Minimum education Bachelor's Degree (S1)
- Minimum 2 years of experience in a similar position, preferably in the banking industry
- Detail-oriented, honest, and responsible
- Possess strong communication and interpersonal skills with a high level of motivation
- Able to work efficiently in a team, under pressure, and tight reporting deadline
- Fluent in English (speaking & writing)
- Proficient in Microsoft Office applications
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi