Deskripsi pekerjaan
Front Office Manager / Front Office Chief Novus Hotels & Resorts Group – 5-Star Resort Properties, West Java Novus Hotels & Resorts Group is seeking a professional, service-driven, and highly motivated Front Office Manager / Front Office Chief to join one of our 5-star resort properties in West Java. This position is suitable for an experienced hotelier who has strong Front Office leadership capability, understands luxury resort service standards, and is able to manage guest experience, team performance, room operations, and interdepartmental coordination at a professional level. The selected candidate may be considered for placement at one of our resort properties, including Puncak or Anyer , depending on operational requirements and candidate suitability. Job Responsibilities / Job Qualification The selected candidate will be responsible for: Leading Front Office Operations Manage daily Front Office operations, including reception, guest relations, concierge/bell service, room assignment, cashiering, and coordination with reservations. Ensure smooth guest arrival, in-house stay, and departure experience. Maintain professional service standards, discipline, grooming, and operational consistency within the Front Office team. Manage daily Front Office operations, including reception, guest relations, concierge/bell service, room assignment, cashiering, and coordination with reservations. Ensure smooth guest arrival, in-house stay, and departure experience. Maintain professional service standards, discipline, grooming, and operational consistency within the Front Office team. Delivering Excellent Guest Experience Ensure every guest receives warm, efficient, and memorable service according to 5-star resort standards. Monitor VIP guests, repeat guests, group guests, corporate guests, and special arrangements to ensure all requirements are properly followed up. Anticipate guest needs and ensure no guest request, program, or arrangement is forgotten.
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi