Deskripsi pekerjaan
About the role: BHP is hiring 3 receptionists to cover our 24/7 front desk operations. You will be the first point of contact for international guests staying at our luxury villa collection in Canggu.
Tanggung jawab: Guest check-in and check-out; Reservation management and modifications; Handling email, phone, WhatsApp inquiries; Coordination with butler, housekeeping, maintenance; Basic cashiering and invoicing; System & Inventory Control; System Integrity: Acts as the technical mind of the Front Office, running all property systems, maintaining clean records, and ensuring every operational movement is logged in the system; Inventory & Reservation Coordination: Coordinates directly with the Reservations team regarding real-time villa availability, updated bookings, and room allotments; Maintenance Logging: Tracks and records all Out-of-Order (OO) and Out-of-Service (OS) villas under engineering maintenance within the system; Inspected Villa Distribution: Compiles the official list of clean, inspected, and ready villas and provides it directly to the GRO for arrival planning; Administrative Record Keeping: Controls the digital check-in and check-out records within the Property Management System (PMS) in real-time, working silently in the background while the GRO hosts the guest; Internal Operations Hub; Inter-Departmental Bridge: Serves as the primary operational point of contact for internal communication between Front Office, Housekeeping, Engineering, Security, and F&B; Billing & Settlement Execution: Finalizes the guest folios, processes all card or cash payments, and manages the financial billing for groceries and incidentals to guarantee a frictionless transaction for the GRO; Reporting Assembly: Compiles all daily, weekly, and monthly Front Office data reports, submitting them directly to the Front Office Manager for approval; Requirements:; Minimum 2 years reception experience in 4-5 star hotel/villa; Good spoken and written English (Italian is a plus); PMS knowledge (Lodgify preferred); Friendly, well-presented, problem-solving attitude; Availability for night shifts; What we offer:; Monthly service charge; BPJS Kesehatan + Ketenagakerjaan; Uniform provided.
Tanggung jawab
- Guest check-in and check-out
- Reservation management and modifications
- Handling email, phone, WhatsApp inquiries
- Coordination with butler, housekeeping, maintenance
- Basic cashiering and invoicing
- System & Inventory Control
- System Integrity: Acts as the technical mind of the Front Office, running all property systems, maintaining clean records, and ensuring every operational movement is logged in the system
- Inventory & Reservation Coordination: Coordinates directly with the Reservations team regarding real-time villa availability, updated bookings, and room allotments
- Maintenance Logging: Tracks and records all Out-of-Order (OO) and Out-of-Service (OS) villas under engineering maintenance within the system
- Inspected Villa Distribution: Compiles the official list of clean, inspected, and ready villas and provides it directly to the GRO for arrival planning
- Administrative Record Keeping: Controls the digital check-in and check-out records within the Property Management System (PMS) in real-time, working silently in the background while the GRO hosts the guest
- Internal Operations Hub
- Inter-Departmental Bridge: Serves as the primary operational point of contact for internal communication between Front Office, Housekeeping, Engineering, Security, and F&B
- Billing & Settlement Execution: Finalizes the guest folios, processes all card or cash payments, and manages the financial billing for groceries and incidentals to guarantee a frictionless transaction for the GRO
- Reporting Assembly: Compiles all daily, weekly, and monthly Front Office data reports, submitting them directly to the Front Office Manager for approval
- Requirements:
- Minimum 2 years reception experience in 4-5 star hotel/villa
- Good spoken and written English (Italian is a plus)
- PMS knowledge (Lodgify preferred)
- Friendly, well-presented, problem-solving attitude
- Availability for night shifts
- What we offer:
- Monthly service charge
- BPJS Kesehatan + Ketenagakerjaan
- Uniform provided
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 5.500.000 – Rp 7.500.000 per month