Deskripsi pekerjaan
The Field Collection role is a mobile-based position that requires significant time spent outside the office. The primary function is to manage a list of assigned consumers and conduct direct visits to ensure the company's financial interests are protected. This role involves professional interaction with customers who have payment delays. The Field Collection staff must identify the root causes of these delays, negotiate solutions in accordance with company SOPs, and maintain a professional demeanor while ensuring that payment obligations are met.
Tanggung jawab: Conduct direct visits to consumers according to the assigned area and list; Perform collections from consumers experiencing payment delays in accordance with company SOPs; Maintain polite, persuasive, and effective communication with consumers to assist in settling payment obligations; Identify reasons for payment delays and seek solutions based on company policy; Monitor consumer payment status following visits; Prepare regular/daily visit reports and collection activity logs; Coordinate with supervisors or relevant teams regarding any obstacles encountered during field collection; Maintain good relationships with consumers while ensuring professional collection processes.
Kualifikasi: Minimum education SMA/SMK from all majors; Minimum 1 year of experience in the Collection field, specifically in BPKB Dana Tunai is highly preferred; Proficient in using computers and Microsoft Office applications; Strong communication and negotiation skills; Capable of working independently or within a team; Willing to perform mobile/field work and visit consumers; Possess problem-solving skills and the ability to handle various consumer characters; Maximum age of 40 years.
Tanggung jawab
- Conduct direct visits to consumers according to the assigned area and list
- Perform collections from consumers experiencing payment delays in accordance with company SOPs
- Maintain polite, persuasive, and effective communication with consumers to assist in settling payment obligations
- Identify reasons for payment delays and seek solutions based on company policy
- Monitor consumer payment status following visits
- Prepare regular/daily visit reports and collection activity logs
- Coordinate with supervisors or relevant teams regarding any obstacles encountered during field collection
- Maintain good relationships with consumers while ensuring professional collection processes
Kualifikasi
- Minimum education SMA/SMK from all majors
- Minimum 1 year of experience in the Collection field, specifically in BPKB Dana Tunai is highly preferred
- Proficient in using computers and Microsoft Office applications
- Strong communication and negotiation skills
- Capable of working independently or within a team
- Willing to perform mobile/field work and visit consumers
- Possess problem-solving skills and the ability to handle various consumer characters
- Maximum age of 40 years
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- SMA/SMK
- Gaji
- Rp 4.500.000 – Rp 5.800.000 per month
Cara melamar
- Lamar melalui platform
- Kirim lamaran melalui email: recruitment.nscf@yahoo.com
- Buka tautan lamaran resmi