Deskripsi pekerjaan
Experience Center Representative bertindak sebagai titik kontak utama bagi para pengunjung dan pelanggan guna memastikan terciptanya pengalaman yang profesional serta lancar. Peran ini bertanggung jawab menangani pembelian pelanggan, pengembalian produk, memberikan informasi akurat mengenai penawaran pusat pengalaman, serta menyajikan presentasi produk demi meningkatkan keterlibatan. Selain itu, posisi ini mencakup koordinasi registrasi pengunjung, pemrosesan pesanan penjualan, pemeliharaan catatan pelanggan yang akurat, serta pelaksanaan tugas administratif penunjang operasional harian. Kandidat juga diharapkan mampu berkolaborasi secara efektif dengan lintas fungsi untuk mendongkrak kepuasan layanan dan menyampaikan laporan wawasan pelanggan.
Tanggung jawab: Serve as the primary point of contact for visitors and customers, ensuring a professional and seamless customer experience; Handle customer purchases, product returns, and process them through to completion; Provide accurate information regarding products, services, programs, and experience center offerings; Conduct product and service presentations to enhance customer engagement and understanding; Address customer inquiries, feedback, and concerns, escalating issues to the appropriate stakeholders when required; Coordinate visitor registrations, sales order, and maintain accurate customer records; Support the planning and execution of customer engagement activities, events, and promotional initiatives; Ensure the Experience Center is maintained in a professional, organized, and operationally ready condition; Collect, document, and report customer feedback and engagement insights to support continuous improvement; Collaborate effectively with cross-functional teams to enhance customer satisfaction and service delivery; Perform administrative and operational duties necessary to support the day-to-day functioning of the Experience Center.
Kualifikasi: Bachelor's degree in any discipline; Minimum 1 year of experience in Customer Service, Front Office, Retail, or Hospitality; Excellent communication and interpersonal skills; Customer-oriented with strong problem-solving abilities; Proficient in Microsoft Office applications; Able to communicate in English; Willing to work on shifts, weekends, or public holidays if required.
Tanggung jawab
- Serve as the primary point of contact for visitors and customers, ensuring a professional and seamless customer experience
- Handle customer purchases, product returns, and process them through to completion
- Provide accurate information regarding products, services, programs, and experience center offerings
- Conduct product and service presentations to enhance customer engagement and understanding
- Address customer inquiries, feedback, and concerns, escalating issues to the appropriate stakeholders when required
- Coordinate visitor registrations, sales order, and maintain accurate customer records
- Support the planning and execution of customer engagement activities, events, and promotional initiatives
- Ensure the Experience Center is maintained in a professional, organized, and operationally ready condition
- Collect, document, and report customer feedback and engagement insights to support continuous improvement
- Collaborate effectively with cross-functional teams to enhance customer satisfaction and service delivery
- Perform administrative and operational duties necessary to support the day-to-day functioning of the Experience Center
Kualifikasi
- Bachelor's degree in any discipline
- Minimum 1 year of experience in Customer Service, Front Office, Retail, or Hospitality
- Excellent communication and interpersonal skills
- Customer-oriented with strong problem-solving abilities
- Proficient in Microsoft Office applications
- Able to communicate in English
- Willing to work on shifts, weekends, or public holidays if required
Informasi lowongan
- Tipe pekerjaan
- Contract
- Pendidikan
- S1
- Gaji
- Negosiasi
- Batas lamaran
- 26 November 2026