Deskripsi pekerjaan
Posisi penuh waktu ini menawarkan kesempatan strategis untuk memimpin dan mengawasi seluruh operasional e-commerce perusahaan, guna memastikan pengalaman ritel online yang optimal bagi para pelanggan. Sebagai Ecommerce Specialist Supervisor, Anda bertanggung jawab mendorong pertumbuhan strategi ritel digital, mengelola kinerja tim, mengoptimalkan berbagai saluran penjualan online, serta berkolaborasi dengan lintas departemen untuk memastikan pemenuhan pesanan yang efisien.
Tanggung jawab: Supervise and manage the ecommerce team, including recruitment, training, performance management and staff development; Monitor and optimise online sales performance across all ecommerce platforms and channels; Develop and implement ecommerce strategies to increase conversion rates and customer satisfaction; Manage product listings, inventory levels and stock availability across digital channels; Oversee customer service operations for online orders, including handling inquiries, complaints and returns; Analyse ecommerce metrics, sales data and customer behaviour to identify trends and improvement opportunities; Coordinate with marketing, logistics and warehouse teams to ensure efficient order fulfillment; Maintain compliance with ecommerce platform policies and company standards; Prepare regular reports on ecommerce performance and present findings to senior management; Identify and implement process improvements to enhance operational efficiency.
Tanggung jawab
- Supervise and manage the ecommerce team, including recruitment, training, performance management and staff development
- Monitor and optimise online sales performance across all ecommerce platforms and channels
- Develop and implement ecommerce strategies to increase conversion rates and customer satisfaction
- Manage product listings, inventory levels and stock availability across digital channels
- Oversee customer service operations for online orders, including handling inquiries, complaints and returns
- Analyse ecommerce metrics, sales data and customer behaviour to identify trends and improvement opportunities
- Coordinate with marketing, logistics and warehouse teams to ensure efficient order fulfillment
- Maintain compliance with ecommerce platform policies and company standards
- Prepare regular reports on ecommerce performance and present findings to senior management
- Identify and implement process improvements to enhance operational efficiency
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 6.500.000 – Rp 7.500.000 per month
Cara melamar
- Lamar melalui platform
- Kirim lamaran melalui email: recruitment@sinunet.id
- Buka tautan lamaran resmi