E-Commerce and Reservation Specialist
Deskripsi Pekerjaan
Zen Luxury Complex is a premium luxury mixed-use complex located in Cemagi, Bali — just 300 meters from the ocean, minutes from Canggu and Tanah Lot. Developed by Remarc Property Group and professionally managed by RemMan Property Management , the complex features fully furnished apartments and villas, rooftop infinity pool, spa, gym, steakhouse, co-working space, cinema, and concierge services. We deliver world-class hospitality and lifestyle experiences to international residents and guests. Job Title: E-Commerce & Reservation Specialist Company: RemMan Property Management — Zen Luxury Complex Location: Cemagi, Mengwi, Badung, Bali Employment Type: Full-time | On-site
About the Role: We are looking for a detail-oriented and tech-savvy E-Commerce & Reservation Specialist to manage our online distribution channels and day-to-day reservation operations for Zen Luxury Complex. This is a hands-on role covering everything from setting up and maintaining OTA listings to managing bookings and ensuring a seamless reservation process for guests. This is a great opportunity to be part of building a brand-new luxury property from the ground up.
Tanggung Jawab
- Set up and manage property listings across OTA platforms including Booking.com, Airbnb, Agoda, Expedia, and other distribution channels
- Ensure listing content (photos, descriptions, amenities, policies) is accurate, complete, and optimized across all platforms
- Manage day-to-day reservations from OTAs, direct bookings, WhatsApp, and email
- Monitor and update room/villa availability in real time to avoid double bookings
- Process booking confirmations, send guest confirmations/vouchers, and manage deposits/payments
- Coordinate with Front Office and Housekeeping to ensure booking details align with operational readiness
- Handle booking amendments, cancellations, and guest inquiries related to reservations
- Monitor listing performance and guest reviews across OTA platforms, flagging issues that need attention
- Assist with basic rate updates as directed by management
- Produce regular booking and occupancy reports for management review
- Requirements:
- Minimum 1–2 years of experience in reservations, OTA management, or e-commerce within hospitality (hotel, villa, or serviced apartment preferred)
- Familiar with OTA extranets (Booking.com, Airbnb, Agoda, Expedia) and listing setup
- Experience with PMS or Channel Manager tools (e.g. Cloudbeds, SiteMinder) is a strong advantage
- Highly organized, detail-oriented, and comfortable managing multiple bookings/channels simultaneously
- Good written and spoken English for guest communication
- Proficient in Excel/Google Sheets for reporting
- Comfortable working in a fast-paced, still-developing pre-opening environment
- Honest, responsible, and able to work independently
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