E-Commerce and Marketplace Specialist

About the Role We are looking for a detail-oriented and data-driven E-Commerce Specialist to manage and grow our presence on Shopee and Tokopedia. You will be responsible for end-to-end marketplace operations, from product listings and inventory monitoring to ad management and performance reporting. Key Responsibilities Manage and optimize product listings (titles, descriptions, images, pricing) on Shopee and Tokopedia

Monitor daily stock levels and coordinate restock requests to avoid stock-outs Oversee order processing flow, including shipping label generation and AWB accuracy Monitor store health metrics, ratings, reviews, and recurring complaints, and escalate issues when needed

Set up and execute promotional campaigns and marketplace vouchers Manage Shopee Ads; monitor ROAS and adjust budgets accordingly Prepare weekly marketplace performance reports with actionable recommendations

Coordinate with internal teams (warehouse, sales, finance, logistics) and marketplace account managers What We're Looking For 2–3 years of experience managing Shopee and/or Tokopedia seller accounts

Comfortable working with data: traffic, conversion rates, ROAS, and sales metrics Strong attention to detail and ability to maintain accurate documentation Proactive in identifying issues and proposing improvements