Deskripsi pekerjaan
As the Dry Outbound Senior Supervisor, you will oversee end-to-end outbound operations, leading a large ground team to ensure fulfillment accuracy, on-time dispatch, and productivity. You will maintain a strong balance between operational execution and data-driven decision-making to drive performance. Your responsibilities include planning daily manpower allocation, managing a team of 50+ people, and monitoring key KPIs such as Fulfillment Rate, On-Time Dispatch, and Manpower Churn. You will coordinate with Supply Chain, Inventory, Fleet, and Hub teams to resolve operational issues and ensure strict compliance with SOPs, health, safety, and 5S standards.
Tanggung jawab: Oversee end-to-end outbound operations from picking, packing, and loading to Hub receiving; Plan daily manpower allocation and ensure smooth execution against operational targets; Lead and manage a 50+ people team, including attendance, performance, productivity, and manpower churn; Monitor key KPIs including Fulfillment Rate, On-Time Dispatch, Productivity, and Manpower Churn; Coordinate with Supply Chain, Inventory, Fleet, and Hub teams to resolve operational issues and maintain service levels; Ensure compliance with SOPs, health, safety, hygiene, security, and 5S standards; Analyze operational data and reports to identify issues, improve productivity, and support structured decision-making; Drive a fast-paced, disciplined, and accountable working culture while providing hands-on leadership and coaching to the ground team.
Kualifikasi: Minimum 5 years of warehouse/fulfillment experience; At least 2 years at Supervisor level; experience in fresh product, retail, or e-commerce is preferred; Strong understanding of end-to-end outbound and fulfillment processes, including multiple pick, packing, loading, and dispatch; Experience managing 50+ people in a fast-paced operational environment; Strong leadership, communication, stakeholder management, and problem-solving skills; Hands-on and high-paced working style; Strong data and analytical skills, with proficiency in Google Sheets/Excel, especially formulas and operational reporting; Strong ownership, integrity, safety awareness, and strict adherence to SOPs and operational standards; Flexible to work in a 24/7 operation, including weekends and public holidays, and comfortable with extended working hours when required; Minimum High School Diploma, with strong preference for e-commerce fulfillment experience.
Tanggung jawab
- Oversee end-to-end outbound operations from picking, packing, and loading to Hub receiving
- Plan daily manpower allocation and ensure smooth execution against operational targets
- Lead and manage a 50+ people team, including attendance, performance, productivity, and manpower churn
- Monitor key KPIs including Fulfillment Rate, On-Time Dispatch, Productivity, and Manpower Churn
- Coordinate with Supply Chain, Inventory, Fleet, and Hub teams to resolve operational issues and maintain service levels
- Ensure compliance with SOPs, health, safety, hygiene, security, and 5S standards
- Analyze operational data and reports to identify issues, improve productivity, and support structured decision-making
- Drive a fast-paced, disciplined, and accountable working culture while providing hands-on leadership and coaching to the ground team
Kualifikasi
- Minimum 5 years of warehouse/fulfillment experience
- At least 2 years at Supervisor level; experience in fresh product, retail, or e-commerce is preferred
- Strong understanding of end-to-end outbound and fulfillment processes, including multiple pick, packing, loading, and dispatch
- Experience managing 50+ people in a fast-paced operational environment
- Strong leadership, communication, stakeholder management, and problem-solving skills
- Hands-on and high-paced working style
- Strong data and analytical skills, with proficiency in Google Sheets/Excel, especially formulas and operational reporting
- Strong ownership, integrity, safety awareness, and strict adherence to SOPs and operational standards
- Flexible to work in a 24/7 operation, including weekends and public holidays, and comfortable with extended working hours when required
- Minimum High School Diploma, with strong preference for e-commerce fulfillment experience
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- SMA/SMK
- Gaji
- Negosiasi