Deskripsi pekerjaan
Shopee adalah platform e-commerce terdepan di Asia Tenggara dan Taiwan yang menghubungkan jutaan pengguna dengan berbagai penjual dan produk. Tim Operasi Shopee mengelola seluruh proses end-to-end mulai dari pencarian produk, pemesanan, hingga barang diterima oleh pembeli, dengan fokus pada peningkatan metrik operasional dan pengalaman pengguna secara menyeluruh. Posisi Driver Operations bertanggung jawab penuh atas pengelolaan platform pembelajaran pengantar (LMS), pengembangan materi pelatihan, serta pelaksanaan komunikasi dan program keterlibatan bagi para mitra pengemudi secara nasional. Tanggung jawab utama meliputi pemeliharaan dan pembaruan platform Driver LMS agar materi pelatihan selalu dapat diakses, pengembangan kurikulum dan materi pelatihan proses bisnis, penyelenggaraan sesi siaran langsung (Josbinar) untuk sosialisasi informasi operasional, perencanaan jadwal inisiatif regional, pengelolaan buletin pengemudi secara nasional, serta koordinasi dengan para pemangku kepentingan untuk memastikan kelancaran peluncuran inisiatif baru di lapangan.
Tanggung jawab: Driver LMS Management: Maintain and update the Driver LMS platform to ensure learning materials are accessible and up to date; Driver Training Development: Develop training curricula and materials to support drivers in understanding Business-as-Usual (BAU) processes; Josbinar Live Sessions: Organize and conduct Josbinar live video sessions to communicate current initiatives, product updates, and relevant operational information to drivers; Regional Initiative Planning: Establish schedules and timelines for Driver Operations initiatives across all regions; Driver Bulletin Management: Maintain and publish nationwide driver bulletins to communicate important Driver Operations updates and announcements; Engagement Material Development: Coordinate and develop driver engagement materials to support product launches and new initiative rollouts; Stakeholder Coordination and Rollout Monitoring: Collaborate with relevant stakeholders to monitor implementation progress and ensure products and new initiatives are launched and operated smoothly across all regions; Requirements:.
Kualifikasi: 2 - 3 years of experience in social media monitoring, driver behavior, customer experience, operations, incident management, community management, or a related role; Strong understanding of driver engagement and driver communities; Strong analytical and problem-solving skills, with the ability to identify root causes from limited or fragmented information; Strong communication to do driver engagement and training for offline and online; Detail-oriented and able to work under pressure and respond quickly to time-sensitive issues; Good proficiency in Excel/Google Sheets/ Google Slides and data reporting.
Tanggung jawab
- Driver LMS Management: Maintain and update the Driver LMS platform to ensure learning materials are accessible and up to date
- Driver Training Development: Develop training curricula and materials to support drivers in understanding Business-as-Usual (BAU) processes
- Josbinar Live Sessions: Organize and conduct Josbinar live video sessions to communicate current initiatives, product updates, and relevant operational information to drivers
- Regional Initiative Planning: Establish schedules and timelines for Driver Operations initiatives across all regions
- Driver Bulletin Management: Maintain and publish nationwide driver bulletins to communicate important Driver Operations updates and announcements
- Engagement Material Development: Coordinate and develop driver engagement materials to support product launches and new initiative rollouts
- Stakeholder Coordination and Rollout Monitoring: Collaborate with relevant stakeholders to monitor implementation progress and ensure products and new initiatives are launched and operated smoothly across all regions
- Requirements:
Kualifikasi
- 2 - 3 years of experience in social media monitoring, driver behavior, customer experience, operations, incident management, community management, or a related role
- Strong understanding of driver engagement and driver communities
- Strong analytical and problem-solving skills, with the ability to identify root causes from limited or fragmented information
- Strong communication to do driver engagement and training for offline and online
- Detail-oriented and able to work under pressure and respond quickly to time-sensitive issues
- Good proficiency in Excel/Google Sheets/ Google Slides and data reporting
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi
- Batas lamaran
- 28 Desember 2026
Cara melamar
- Lamar melalui platform
- Kirim lamaran melalui email: dyah.andhadhari@spxexpress.com
- Buka tautan lamaran resmi