Deskripsi pekerjaan
Ensure consumer feedback and media report happening in the internet are collected timely, completely and accurately.
Tanggung jawab: Ensure consumer feedback and media report happening in the internet are collected timely, completely and accurately; Collect consumer and media feedback on products and brands from the internet, including social media, mainstream news portal, applications, search engines, forums etc; Identify crisis issues from the feedback and escalate it to the corresponding teams timely. Follow up the progress of the cases escalated; Communicate and extent good relationships with customer contact center and service center to ensure smooth escalation and execution of the cases escalated; Maintain search keywords to capture the accurate feedback periodically; Ensure the accuracy of data tagging; Analyze local consumer feedback on smartphones and derive insights from data; Placement: Gold Coast Office PIK, Penjaringan, North Jakarta.
Tanggung jawab
- Ensure consumer feedback and media report happening in the internet are collected timely, completely and accurately
- Collect consumer and media feedback on products and brands from the internet, including social media, mainstream news portal, applications, search engines, forums etc
- Identify crisis issues from the feedback and escalate it to the corresponding teams timely. Follow up the progress of the cases escalated
- Communicate and extent good relationships with customer contact center and service center to ensure smooth escalation and execution of the cases escalated
- Maintain search keywords to capture the accurate feedback periodically
- Ensure the accuracy of data tagging
- Analyze local consumer feedback on smartphones and derive insights from data
- Placement: Gold Coast Office PIK, Penjaringan, North Jakarta
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 6.000.000 – Rp 8.000.000 per month