Deskripsi pekerjaan
Maxim adalah salah satu pemain terkemuka di industri ride-hailing yang berkembang pesat di Indonesia. Misi kami adalah menyediakan solusi transportasi yang nyaman, andal, dan aman bagi pelanggan melalui inovasi teknologi. Sebagai Customer Support, Anda akan berperan penting dalam memberikan dukungan kepada pengguna melalui live chat dan panggilan keluar (outbound). Tugas Anda meliputi menangani pendaftaran mitra pengemudi, memverifikasi dokumen, membantu kendala aplikasi, serta mengelola database perusahaan untuk memastikan kepatuhan terhadap aturan layanan.
Tanggung jawab: Support our customers effectively and on time, reply to users feedback related to provided services via live chat and outgoing (outbound) calls; Handle online registration applications from Maxim riders, documents/photo reports check, assist with any work related issues, especially regarding our app functionality, top-up balance/web wallets, conflict management; Daily update corporate database and track the service rules violations done by users.
Benefit: Online training course for beginners; Stable remuneration (net) / month + salary increase on a permanent basis, which depends on your personal performance; On-site work from a well equipped office in Pekanbaru, 5-day working week; Easily accessible CRM and educational software, office telephony, high-end work messenger and informative in-company news blog; Possible career advancement: based on the results of your work, the company will be happy to identify areas for your growth, expand your functionality or offer a new position in another region of Indonesia.
Tanggung jawab
- Support our customers effectively and on time, reply to users feedback related to provided services via live chat and outgoing (outbound) calls
- Handle online registration applications from Maxim riders, documents/photo reports check, assist with any work related issues, especially regarding our app functionality, top-up balance/web wallets, conflict management
- Daily update corporate database and track the service rules violations done by users
Benefit
- Online training course for beginners
- Stable remuneration (net) / month + salary increase on a permanent basis, which depends on your personal performance
- On-site work from a well equipped office in Pekanbaru, 5-day working week
- Easily accessible CRM and educational software, office telephony, high-end work messenger and informative in-company news blog
- Possible career advancement: based on the results of your work, the company will be happy to identify areas for your growth, expand your functionality or offer a new position in another region of Indonesia
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 4.600.000 per month