Deskripsi pekerjaan
I. Job Responsibilities 1. Customer Project Coordination Act as the primary point of contact for clients by collecting, analyzing, and following up on customer requirements. Apply project management methodologies to ensure customer issues are resolved efficiently and effectively. 2. Service Project Management Manage the entire lifecycle of customer service projects, including implementation and delivery, system upgrades, migration, and special optimization projects. Develop project plans, monitor schedules, and manage project risks. 3. Customer Relationship Management Conduct regular customer follow-ups and satisfaction surveys to establish and maintain strong, long-term customer relationships. 4. Issue Escalation and Coordination Coordinate with internal teams, including R&D, Product, and Operations, to facilitate the timely resolution of complex customer issues. 5. Service Process Optimization Continuously optimize customer service processes based on PMP best practices to improve service delivery efficiency and quality. 6. Project Documentation Management Prepare, maintain, archive, and update all service project documentation to ensure complete, accurate, and traceable project records. II. Job Requirements 1. Education & Qualifications
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 8.000.000 – Rp 12.000.000 per month