Customer Service Executive (Order Management and Sales Support)

About the role We are seeking a Customer Service Executive (Order Management and Sales Support) to join PT Hettich Indonesia in South Tangerang, Banten. This is a full-time position that plays a vital role in supporting our sales operations and ensuring exceptional customer experiences. As a Customer Service Executive, you will be the critical link between our customers, sales team, and internal operations, managing orders, processing requests, and providing comprehensive administrative support to drive business growth and customer satisfaction.

Key responsibilities Processing and managing customer orders from receipt through to delivery, ensuring accuracy and timeliness Coordinating with the sales team to provide real-time order status updates and proactive customer communication

Handling customer enquiries and resolving issues promptly to maintain high levels of customer satisfaction Preparing and maintaining sales documentation, quotations, invoices, and order confirmations Managing order tracking and ensuring compliance with delivery schedules and service level agreements

Liaising between customers, sales representatives, the warehouse, and logistics teams to facilitate smooth order fulfilment Maintaining accurate customer records and databases, ensuring data integrity and accessibility Supporting the sales team with administrative tasks, including scheduling, reporting, and performance tracking

Identifying and escalating customer concerns to management for appropriate resolution Assisting in the development and implementation of improved customer service processes and procedures What we're looking for