Customer Service (Dermatology Clinic)

We’re looking for a Customer Service with excellent communication skills, strong attention to detail, and experience in a clinic or hospitality environment. As part of our front-office team, you will handle client inquiries, manage appointments, coordinate with medical staff, and maintain accurate client records to support seamless clinic operations. This role will specifically support and handle customers of our Singapore clinic. You will work closely with the Singapore Operations Team to ensure smooth communication, appointment management and customer service excellence across all customer touchpoints.

Key Responsibilities: Respond promptly and professionally to customer inquiries via WhatsApp and phone. Provide accurate information about clinic services, treatments, products, and promotions.

Assist clients with online reservations, scheduling, and follow-up communication. Record and update client information in the CRM system accurately. Coordinate with the Singapore Operations Team and in-clinic staff (doctors, therapists, receptionists) to confirm appointments and ensure smooth service flow.

Handle client concerns or complaints politely, escalating issues when necessary. Maintain service quality and uphold clinic standards in every interaction. Support administrative reporting and data entry related to online inquiries and bookings.

Build positive relationships with customers and ensure a high level of customer satisfaction. Requirements: Minimum 1–2 years of experience in online customer service, preferably in a dermatology, aesthetic, healthcare, hospitality, or related service industry (Prior experience handling customers or coordinating with Singapore-based companies is highly preferred).