Deskripsi pekerjaan
PT Venturindo Jaya Batam mencari seorang profesional Customer Service berbahasa Mandarin untuk bergabung dalam kontrak kerja di Batam, Kepulauan Riau. Posisi ini merupakan bagian vital dari tim layanan klien dan administrasi penjualan yang berfokus memberikan dukungan penuh kepada basis pelanggan berbahasa Mandarin dengan menjunjung tinggi profesionalisme serta sensitivitas budaya. Anda akan bertindak sebagai titik kontak utama bagi para pelanggan, menangani setiap pertanyaan, permintaan pesanan, maupun penanganan keluhan secara cepat dan efisien melalui berbagai saluran komunikasi dalam bahasa Mandarin dan Inggris. Peran ini menuntut kemampuan membangun hubungan yang harmonis dengan klien guna mendorong bisnis berulang dan tingkat loyalitas yang tinggi terhadap perusahaan.
Tanggung jawab: Respond promptly and professionally to customer inquiries via telephone, email and other communication channels in Chinese and English; Provide accurate information about products and services to support customer decision-making; Process customer orders, requests and complaints efficiently and accurately; Maintain detailed and organised customer records and documentation; Liaise between customers and internal departments to resolve issues and ensure satisfaction; Build and maintain positive relationships with clients to encourage repeat business and loyalty; Follow up with customers regarding their inquiries, orders and feedback; Contribute to the development of customer service procedures and best practices; Meet or exceed performance targets related to response times, accuracy and customer satisfaction.
Tanggung jawab
- Respond promptly and professionally to customer inquiries via telephone, email and other communication channels in Chinese and English
- Provide accurate information about products and services to support customer decision-making
- Process customer orders, requests and complaints efficiently and accurately
- Maintain detailed and organised customer records and documentation
- Liaise between customers and internal departments to resolve issues and ensure satisfaction
- Build and maintain positive relationships with clients to encourage repeat business and loyalty
- Follow up with customers regarding their inquiries, orders and feedback
- Contribute to the development of customer service procedures and best practices
- Meet or exceed performance targets related to response times, accuracy and customer satisfaction
Informasi lowongan
- Tipe pekerjaan
- Contract
- Gaji
- Negosiasi
- Batas lamaran
- 14 November 2026