Deskripsi pekerjaan
About the role PT Multi Color Jakarta Indonesia is seeking a dedicated and customer-focused Customer Service Representative to join our team in West Cikarang, West Java. This is a full-time position that plays a vital role in delivering exceptional service to our customers and maintaining the reputation of our organisation. As a Customer Service Representative, you will be the direct point of contact for our clients, ensuring their needs are met with professionalism, efficiency and a genuine commitment to satisfaction. This role is integral to our business operations and directly impacts customer retention and loyalty. Job Responsibilities : Assist Sales department in answering product questions and providing price quotes along with other supporting information/documents. Process product orders from customers by checking and clarifying products, internally placing product orders through the ERP system, and storing data related to customer orders. Handling and monitoring customer orders to anticipate obstacles in the order fulfilment process by coordinating internally with the Production Planning and Production Planning (PPIC) and externally with customers regarding obstacles and solutions to ensure smooth order fulfilment. Handle and manage customer forecasts, either independently or in collaboration with the sales department, to prepare and ensure smooth planning and production processes. Regularly contact customers regarding forecast requests and product orders. Handle customer complaints by registering complaints in the ERP system and collaborating with the quality department to ensure a response to customer complaints. Internally coordinate with Production Planning and Production Planning (PPIC) for product replacements and with the Quality Assurance (FA) for bill reductions. Responsible for the procurement and accuracy of all sales and distribution data, such as customer data, prices, items, and orders, in relation to the master data in the ERP system. Monitor inventory data regularly every month, especially for old stock, and follow up with the sales department and customers to absorb the stock. Follow applicable local and global SOPs and actively participate in supporting work process optimization activities as outlined in the Key Performance Indicators. Requirements :
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi