Deskripsi pekerjaan
PT Jakarta Setiabudi Internasional Tbk (JSI) is seeking an experienced Customer Relationship Management (CRM) Manager to lead efforts in strengthening customer engagement, loyalty, and retention. This strategic role involves leveraging customer data, digital insights, social media, and website analytics to develop and implement effective CRM strategies. The CRM Manager will act as a bridge between Marketing, Sales, and Operations teams to turn customer insights into actionable initiatives. Responsibilities include managing the customer database, developing loyalty programs, monitoring customer behavior, and evaluating the performance of digital advertising campaigns to drive meaningful improvements in the overall customer experience.
Tanggung jawab: Managing and maintaining customer database and information; Developing customer engagement, retention, and loyalty programs; Monitoring customer feedback, satisfaction, and behavior; Analyzing customer data and digital insights for business decisions; Monitoring and evaluating social media and website performance; Tracking website traffic, customer journey, and user behavior; Coordinating and monitoring digital advertising activities; Collaborating with Marketing, Sales, and Operations teams; Preparing regular reports on CRM, digital performance, and campaign effectiveness; Providing recommendations for improving customer acquisition and retention.
Kualifikasi: Experienced professional; Customer-focused; Strategic, analytical, and proactive.
Tanggung jawab
- Managing and maintaining customer database and information
- Developing customer engagement, retention, and loyalty programs
- Monitoring customer feedback, satisfaction, and behavior
- Analyzing customer data and digital insights for business decisions
- Monitoring and evaluating social media and website performance
- Tracking website traffic, customer journey, and user behavior
- Coordinating and monitoring digital advertising activities
- Collaborating with Marketing, Sales, and Operations teams
- Preparing regular reports on CRM, digital performance, and campaign effectiveness
- Providing recommendations for improving customer acquisition and retention
Kualifikasi
- Experienced professional
- Customer-focused
- Strategic, analytical, and proactive
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi