Customer Relation Management

Kualifikasi

• Bachelor’s degree in Business Administration, Marketing, Information Systems, or a related field.
• 1–3 years of experience in administrative or customer service roles, preferably with CRM systems.
• Experience with CRM platforms such as Salesforce, Zoho CRM, HubSpot, or Microsoft Dynamics is preferred.
• Strong communication and interpersonal skills.
• Proficient in MS Office (Excel, Word, PowerPoint, Outlook).
• Good organizational and multitasking abilities.
• Attention to detail and accuracy in data handling.
• Ability to analyze data and generate actionable insights.
• Job Description
• Maintain and update customer records in the CRM system.
• Handle customer inquiries via email, phone, and other communication channels.
• Support the sales and customer service teams with administrative tasks.
• Monitor and track customer interactions to ensure timely follow-up.

Cara Melamar

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