Deskripsi pekerjaan
COUNTRY TRAINING OF APPLICATION & SUPPORT Position Objective To drive operational excellence by improving processes, enabling system adoption through effective training, ensuring application governance, and supporting compliance standards to enhance overall service quality and customer experience. Key Responsibilities Drive Continuous Process Improvement: Analyze operational workflows, identify gaps, and implement improvements to enhance efficiency and service quality Training & User Support: Assist in delivering training sessions and support user enablement to access operational systems and customer-facing applications. Application Support: Provide day-to-day support for application-related issues, working with relevant teams to ensure timely resolution and smooth system usage. Training Materials Development: Maintain and update user guides, manuals, release notes, and training resources Quality & Compliance Training: Conduct training in quality standards, compliance policies, and environmental practices Customer Experience Support: Handle policy-related inquiries professionally, ensuring accurate and timely responses Certification & Compliance Support: Assist in maintaining certifications (ISO, AEO, TAPA) through process alignment and staff awareness Requirements Bachelor’s Degree (any relevant field) Minimum 2 years of experience in process improvement, training, or operations Strong proficiency in English & Bahasa Indonesia
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi