Deskripsi pekerjaan
Posisi Contact Center Supervisor bertanggung jawab penuh dalam mengawasi operasional harian pusat kontak, termasuk memantau kinerja agen, mengelola jadwal kerja, serta memastikan standar kualitas layanan pelanggan tetap terjaga. Peran kepemimpinan ini berfokus pada pemenuhan kepuasan pelanggan, penyelesaian masalah secara efektif, serta implementasi strategi berbasis data untuk meningkatkan produktivitas tim.
Kualifikasi: Bachelor’s degree in major; 1 year experience as contact center supervisor; Have an ICCA certificate is a pluss; Strong Supervisory and Team Management skills to effectively lead and support call center agents; Exceptional Customer Satisfaction skills, with a focus on addressing customer needs and ensuring a positive experience; Proven Analytical Skills to monitor performance metrics, identify trends, and implement actionable strategies; Excellent Communication abilities to effectively relay expectations, feedback, and guidance to team members; Experience in using industry-related software and tools is an advantage; Strong problem-solving and conflict resolution skills; Previous experience in a call center or customer service environment is preferred.
Kualifikasi
- Bachelor’s degree in major
- 1 year experience as contact center supervisor
- Have an ICCA certificate is a pluss
- Strong Supervisory and Team Management skills to effectively lead and support call center agents
- Exceptional Customer Satisfaction skills, with a focus on addressing customer needs and ensuring a positive experience
- Proven Analytical Skills to monitor performance metrics, identify trends, and implement actionable strategies
- Excellent Communication abilities to effectively relay expectations, feedback, and guidance to team members
- Experience in using industry-related software and tools is an advantage
- Strong problem-solving and conflict resolution skills
- Previous experience in a call center or customer service environment is preferred
Informasi lowongan
- Tipe pekerjaan
- Contract
- Pendidikan
- S1
- Gaji
- Rp 8.000.000 – Rp 9.000.000 per month