Deskripsi pekerjaan
BaliSuperHost
Tanggung jawab: Assist guests with inquiries and arrange services such as airport transfers, tours, spa treatments, restaurant reservations, and other activities; Process, confirm, and manage guest activity bookings accurately; Coordinate with vendors and internal teams to ensure smooth service delivery; Prepare payment links or invoices, verify payments, and maintain accurate booking records; Respond to guest inquiries via WhatsApp, email, and phone while providing excellent customer service; Resolve guest issues professionally and ensure a positive guest experience throughout their stay.
Kualifikasi: Minimum 1-2 years of experience as a Guest Experience Agent, Guest Relation Officer (GRO), Concierge, or similar hospitality role; Strong communication and interpersonal skills; Excellent command of English, both spoken and written; Passionate about delivering exceptional guest service and creating memorable experiences; Good problem-solving skills with the ability to handle guest requests and complaints professionally; Well-organized, detail-oriented, and able to work under pressure; Familiar with hospitality operations and guest service standards.
Tanggung jawab
- Assist guests with inquiries and arrange services such as airport transfers, tours, spa treatments, restaurant reservations, and other activities
- Process, confirm, and manage guest activity bookings accurately
- Coordinate with vendors and internal teams to ensure smooth service delivery
- Prepare payment links or invoices, verify payments, and maintain accurate booking records
- Respond to guest inquiries via WhatsApp, email, and phone while providing excellent customer service
- Resolve guest issues professionally and ensure a positive guest experience throughout their stay
Kualifikasi
- Minimum 1-2 years of experience as a Guest Experience Agent, Guest Relation Officer (GRO), Concierge, or similar hospitality role
- Strong communication and interpersonal skills
- Excellent command of English, both spoken and written
- Passionate about delivering exceptional guest service and creating memorable experiences
- Good problem-solving skills with the ability to handle guest requests and complaints professionally
- Well-organized, detail-oriented, and able to work under pressure
- Familiar with hospitality operations and guest service standards
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi