Deskripsi pekerjaan
Tamora Padel Club mencari seorang Club Manager yang dinamis untuk mengawasi seluruh operasional harian di Tamora Padel Academy. Peran ini memastikan manajemen fasilitas berjalan mulus, pelayanan pelanggan berkualitas tinggi, kinerja staf yang efisien, serta tercapainya seluruh tujuan bisnis perusahaan. Anda akan bertanggung jawab penuh dalam berbagai aspek operasional, mulai dari penjualan keanggotaan dan pemanfaatan lapangan, pengelolaan laporan penjualan harian dan sistem POS, hingga perekrutan, pelatihan, serta pengawasan tim operasional dan pelatih. Selain itu, Anda juga berperan dalam menjaga standar keselamatan fasilitas, menangani masukan tamu, menjalin relasi VIP, serta menyusun laporan operasional berkala bagi manajemen regional.
Tanggung jawab: Sales, Marketing & Events; Drive membership sales and court utilization; Support marketing campaigns, tournaments, and sponsorship activations; Track KPIs for membership growth, coaching sessions, and event participation; Financial & Administrative Oversight; Manage daily sales, POS reports; Monitor booking and membership revenue targets; Prepare weekly and monthly operational reports; Team Management; Recruit, train, and manage operational teams; Supervise coaches’ schedules and lesson bookings; Maintain high morale, professionalism, and performance; Conduct staff meetings and evaluations; Operations & Facility Management; Assist daily club operations and ensure courts, booking systems, and facilities function optimally; Maintain cleanliness, safety, and upkeep of all areas; Coordinate maintenance, repairs, and inventory; Enforce TPC’s Standard Operating Procedures (SOPs); Customer Experience; Deliver premium guest experiences aligned with brand values; Supervise front desk and customer service teams; Handle guest feedback and manage VIP relations; Support local events and community activities; Reporting & Coordination; Submit weekly operational reports to Regional Manager; Participate in monthly reviews and planning sessions; Implement new HQ initiatives, software, or SOP rollouts.
Kualifikasi: Bachelor’s Degree in Business, Hospitality, Sports Management, or related field; Minimum 3–5 years of management experience in sports clubs, gyms, hotels, or F&B operations; Experience in a sports club or lifestyle hospitality environment preferred; Knowledge of padel, tennis, or racket sports is a strong advantage; Strong leadership and communication skills — able to manage diverse teams; Excellent organizational, multitasking, and problem-solving abilities; Customer-centric mindset with a high standard for guest satisfaction; Financial literacy: budgeting, cost control, and reporting skills; Tech-savvy: experience with POS, booking systems, and digital tools; Fluent in English and Bahasa Indonesia.
Tanggung jawab
- Sales, Marketing & Events
- Drive membership sales and court utilization
- Support marketing campaigns, tournaments, and sponsorship activations
- Track KPIs for membership growth, coaching sessions, and event participation
- Financial & Administrative Oversight
- Manage daily sales, POS reports
- Monitor booking and membership revenue targets
- Prepare weekly and monthly operational reports
- Team Management
- Recruit, train, and manage operational teams
- Supervise coaches’ schedules and lesson bookings
- Maintain high morale, professionalism, and performance
- Conduct staff meetings and evaluations
- Operations & Facility Management
- Assist daily club operations and ensure courts, booking systems, and facilities function optimally
- Maintain cleanliness, safety, and upkeep of all areas
- Coordinate maintenance, repairs, and inventory
- Enforce TPC’s Standard Operating Procedures (SOPs)
- Customer Experience
- Deliver premium guest experiences aligned with brand values
- Supervise front desk and customer service teams
- Handle guest feedback and manage VIP relations
- Support local events and community activities
- Reporting & Coordination
- Submit weekly operational reports to Regional Manager
- Participate in monthly reviews and planning sessions
- Implement new HQ initiatives, software, or SOP rollouts
Kualifikasi
- Bachelor’s Degree in Business, Hospitality, Sports Management, or related field
- Minimum 3–5 years of management experience in sports clubs, gyms, hotels, or F&B operations
- Experience in a sports club or lifestyle hospitality environment preferred
- Knowledge of padel, tennis, or racket sports is a strong advantage
- Strong leadership and communication skills — able to manage diverse teams
- Excellent organizational, multitasking, and problem-solving abilities
- Customer-centric mindset with a high standard for guest satisfaction
- Financial literacy: budgeting, cost control, and reporting skills
- Tech-savvy: experience with POS, booking systems, and digital tools
- Fluent in English and Bahasa Indonesia
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi