Deskripsi pekerjaan
PRIMARY RESPONSIBILITIES Provide the highest quality business translation to internal & external customers, in a timely manner, in order to maintain customer satisfaction. Maintain business translation communication approach towards key customers including business process monitoring. Manage day-to-day needs of customers in a timely, complete and proper manner as per client needs and SGS procedure. Maintain a high awareness of SGS services in the market through regular client and prospect interaction SPECIFIC RESPONSIBILITIES Receiving China customer business request, translate it into English and or Bahasa if required. Prepare documents to customers, such as service agreements within
Tanggung jawab: Provide the highest quality business translation to internal & external customers, in a timely manner, in order to maintain customer satisfaction; Maintain business translation communication approach towards key customers including business process monitoring; Manage day-to-day needs of customers in a timely, complete and proper manner as per client needs and SGS procedure; Maintain a high awareness of SGS services in the market through regular client and prospect interaction; Receiving China customer business request, translate it into English and or Bahasa if required; Prepare documents to customers, such as service agreements within set deadlines and ensure that it have followed the correct information; Monitor translated documents execution and completion as per service promised date; Follow-up, monitor and report on all pending activities to the customer; Point of contact for customers with queries about Project order or Project completion; Build and foster collaboration with internal teams involved in service delivery; Proactively keep in touch with client, maintaining and expanding business opportunities with existing clients; Listen to and anticipate the client’s needs and feedback to offer the most suitable solution; Identity, act upon and follow-up client reported issues and inform the related team as appropriate; To perform job-related responsibilities and tasks other than those specifically presented in this description as per business need; PROFILE; Must possess at least a Diploma Degree, any field; Minimum 2 years in relevant experiences; Fluent in Bahasa Indonesia and Chinese (verbal, written and comprehension); Intermediate computer skill (Ms. Word and Ms. Excel); Excellent communication skills; REQUIRED SKILLS; Good communication, negotiation and interpersonal skills; Teamwork player towards a common goal; Good organizational and time management skills; An ability to work adhere into deadlines; An ability to work independently and as a team; Must be able to work accurately with great attention to detail.
Tanggung jawab
- Provide the highest quality business translation to internal & external customers, in a timely manner, in order to maintain customer satisfaction
- Maintain business translation communication approach towards key customers including business process monitoring
- Manage day-to-day needs of customers in a timely, complete and proper manner as per client needs and SGS procedure
- Maintain a high awareness of SGS services in the market through regular client and prospect interaction
- Receiving China customer business request, translate it into English and or Bahasa if required
- Prepare documents to customers, such as service agreements within set deadlines and ensure that it have followed the correct information
- Monitor translated documents execution and completion as per service promised date
- Follow-up, monitor and report on all pending activities to the customer
- Point of contact for customers with queries about Project order or Project completion
- Build and foster collaboration with internal teams involved in service delivery
- Proactively keep in touch with client, maintaining and expanding business opportunities with existing clients
- Listen to and anticipate the client’s needs and feedback to offer the most suitable solution
- Identity, act upon and follow-up client reported issues and inform the related team as appropriate
- To perform job-related responsibilities and tasks other than those specifically presented in this description as per business need
- PROFILE
- Must possess at least a Diploma Degree, any field
- Minimum 2 years in relevant experiences
- Fluent in Bahasa Indonesia and Chinese (verbal, written and comprehension)
- Intermediate computer skill (Ms. Word and Ms. Excel)
- Excellent communication skills
- REQUIRED SKILLS
- Good communication, negotiation and interpersonal skills
- Teamwork player towards a common goal
- Good organizational and time management skills
- An ability to work adhere into deadlines
- An ability to work independently and as a team
- Must be able to work accurately with great attention to detail
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi