Deskripsi pekerjaan
Posisi ini bertanggung jawab untuk memastikan pengalaman belajar yang berkualitas dan lancar di seluruh sekolah mitra di bawah proyek Ruangguru. Anda akan menggerakkan operasional pengajaran harian, termasuk manajemen jadwal, distribusi kelas pintar, serta pelacakan kehadiran siswa dan guru secara real-time. Sebagai titik kontak operasional utama, Anda akan memberikan bantuan tepat waktu, pembaruan pembelajaran, dan panduan produk kepada sekolah, guru, dan siswa. Peran ini menuntut kemampuan pemecahan masalah yang cepat, kolaborasi lintas fungsi dengan tim Sales, Regional, dan Produk, serta kemampuan untuk mengotomatisasi dan meningkatkan alur kerja operasional.
Tanggung jawab: Ensure a seamless, high-quality, and delightful learning experience across all partner schools under the Ruangguru project; Drive daily teaching and learning operations, including smart class distribution, real-time student-teacher attendance tracking, and schedule management; Act as a trusted operations contact for partner schools, teachers, and students—delivering timely assistance, clear learning updates, and product guidance; Identify and resolve real-time operational blockers (e.g., schedule changes, attendance gaps) to ensure zero learning disruption for partner schools; Bring creative ideas to the table to automate, streamline, and elevate our daily operational workflows and service standards; Collaborate closely with B2B Sales, Regional Teams, Academic Quality, and Product teams to align operational execution with business goals and client SLAs.
Kualifikasi: Bachelor’s degree in Business, Education, Communications, Industrial Engineering, or a related field; Prior experience in business operations, project management, client success, or EdTech operations is preferred; Strong empathy and dedication to delivering a seamless customer experience for schools, teachers, and students; Comfortable working with operational metrics/KPIs (e.g., Class Fulfillment Rate, Attendance Rate, etc) and proficient in Google Sheets / Excel; Outstanding interpersonal skills to build trust and communicate effectively with school leaders, teachers, and internal cross-functional teams; Critical thinker and capable of managing dynamic priorities and resolving operational issues on the fly; Strong time management skills with a proven ability to take full ownership of school project deliverables from start to finish.
Tanggung jawab
- Ensure a seamless, high-quality, and delightful learning experience across all partner schools under the Ruangguru project
- Drive daily teaching and learning operations, including smart class distribution, real-time student-teacher attendance tracking, and schedule management
- Act as a trusted operations contact for partner schools, teachers, and students—delivering timely assistance, clear learning updates, and product guidance
- Identify and resolve real-time operational blockers (e.g., schedule changes, attendance gaps) to ensure zero learning disruption for partner schools
- Bring creative ideas to the table to automate, streamline, and elevate our daily operational workflows and service standards
- Collaborate closely with B2B Sales, Regional Teams, Academic Quality, and Product teams to align operational execution with business goals and client SLAs
Kualifikasi
- Bachelor’s degree in Business, Education, Communications, Industrial Engineering, or a related field
- Prior experience in business operations, project management, client success, or EdTech operations is preferred
- Strong empathy and dedication to delivering a seamless customer experience for schools, teachers, and students
- Comfortable working with operational metrics/KPIs (e.g., Class Fulfillment Rate, Attendance Rate, etc) and proficient in Google Sheets / Excel
- Outstanding interpersonal skills to build trust and communicate effectively with school leaders, teachers, and internal cross-functional teams
- Critical thinker and capable of managing dynamic priorities and resolving operational issues on the fly
- Strong time management skills with a proven ability to take full ownership of school project deliverables from start to finish
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi
- Batas lamaran
- 29 Desember 2026